ReadyDesk vs Fernand Comparison

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReadyDesk

Help Desk Software

4.2 10 user ratings

Get Free Advice

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Fernand

Help Desk Software

Get Free Advice

Overview

Description

ReadyDesk is a web-based help desk software solution with comprehensive features designed to satisfy the needs of businesses of all sizes. ReadyDesk allows businesses to provide their consumers with a variety of solutions for promptly resolving difficulties. Customers and technicians can generate tickets through the online interface or from incoming emails using the programme. It also accepts file attachments and keeps track of all ticket activities. Individuals may create an infinite amount of client portals, each with its own branding and settings, to support different departments or enterprises. Customers can self-serve by browsing the knowledge base's help articles. Furthermore, users can provide immediate assistance to their consumers. Technicians can create unique automated greetings and prefabricated responses to address frequently requested queries fast. Individuals may simply connect to clients' Windows-based systems to inspect and operate instantaneously, and customers do not need to install anything on their machines. Other features of the software include asset management, network inventory, billing, and time tracking. Read more

Fernand is the latest breakthrough in productivity tools. It’s a one-of-a-kind machine that has been engineered and crafted to make completing tasks faster and more efficient than ever before. Hundreds of design decisions, engineering optimizations, and carefully chosen features have come together to give users an unparalleled experience. Whether they need to work from home or collaborate on large projects in the office – Fernand can help speed up their workflow. It’s a reliable partner, allowing them to take on more tasks and finish them quicker than ever before. And with its intuitive interface and easy setup, anyone can jump-start their productivity right away. So don’t limit yourself unlock their potential today with Fernand. Read more

Pricing Options

Free Trial Available
Starts at $9.00.

Free Trial Available
Starts at $29.00.

SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

66%
Momentum

60%
Popularity

63%

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%
Reviews

60%
Momentum

62%
Popularity

68%

Features

Total Features	16 Features	10 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 7 More - Show Less
Unique Features	Multi-language Support Available in multiple languages to support global customers	Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.2/5 10 user ratings	Not Available
Rating Distribution	Excellent 60% Very Good 20% Average 10% Poor 0% Terrible 10%	Not Available
	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $9.00.	Free Trial Available Starts at $29.00.
Pricing Plans Monthly Plans Annual Plans	ReadyDesk (Cloud Hosted) $9.00 $9.00 per user / month ReadyDesk (Download) $99.00 $99.00 One-time fee	Fernand $29.00 $29.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings ReadyDesk Vs HelpDesk Sitehelpdesk 4 1 ratings ReadyDesk Vs Sitehelpdesk Help Desk Premier 4.2 11 ratings ReadyDesk Vs Help Desk Premier BoldDesk 4.7 43 ratings ReadyDesk Vs BoldDesk CRMdesk 4.3 110 ratings ReadyDesk Vs CRMdesk	HelpDesk 4.5 81 ratings Fernand Vs HelpDesk Help Desk Premier 4.2 11 ratings Fernand Vs Help Desk Premier Teamwork Desk 4.5 84 ratings Fernand Vs Teamwork Desk BoldDesk 4.7 43 ratings Fernand Vs BoldDesk HelpdeskEddy 4.5 2 ratings Fernand Vs HelpdeskEddy
	View All ReadyDesk Alternatives	View All Fernand Alternatives