TalkDesk |
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | Provana Speech Analytics is a call centre platform that provides AI-powered call monitoring that is both less expensive and more effective. It automatically monitors and rates every call, giving you a clear picture of which calls to prioritise and decreasing the need for monitoring activities. With Provana Speech Analytics, managers, supervisors, and agents can acquire performance metrics automatically. Agents get real-time feedback with unique indications and alarms, allowing them to swiftly improve their performance and client experience. A team implements administers, and continuously maintains a cloud-based platform. There is no setup fee, and there is no need for IT infrastructure or an in-house team. The software enables you to quickly and simply assess each conversation to guarantee that all regulatory requirements are followed, reducing the chances of fines. With dashboards and agent scorecards tailored to your company's individual performance measures, you may tailor it to your needs. Additionally, the platform turns calls into machine-readable transcripts for customised categorization based on keywords, thanks to powerful speech recognition technology. Read more | At Daktela, they believe in helping customers tackle the complexities of customer communication. This all-in-one app simplifies and streamlines customer conversations no matter the size of the team or the range of channels used. They provide cloud telephony and advanced omnichannel solutions that connect voice, email, chat, and social media so the user never misses a beat. These specialists work with the user to design a tailor-made package that fits the unique requirements. Plus, this customer support doesn't stop there: they focus on long-term growth and are dedicated to helping the business succeed by providing reliable service, technical expertise, and top-quality tools for maximum efficiency – all at an affordable price. Giving the customers the best experience isn't just about convenience. That's why Daktela looks out for users—so they can do what do best: provide outstanding service to each customer every time! In just one easy app from Daktela, managing communication has never been easier. Contact us today to learn more about cloud communications solutions customized for business goals! Read more |
| Pricing Options |
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| SW Score & Breakdown |
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
2 Features
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6 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
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Auto Call Recording
Call Monitoring
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
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| Modes of Support |
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| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Provana Speech Analytics Custom |
DAKTELA CLOUD PHONE Others DAKTELA LITE Others DAKTELA CONTACT CENTRE Others BESPOKE Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Videos | Not Available |
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| Company Details | Located in: Lisle, Illinois | Located in: Chester, United Kingdom |
| Contact Details |
+1 630-442-7912 |
+44 208 089 1452 |
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