Pollfish vs Delighted Comparison

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Pollfish

Survey/ User Feedback Software

4.2 420 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Delighted

Survey/ User Feedback Software

4.8 104 user ratings

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Overview

Description	Pollfish provides real consumer insights, helping companies avail access to agile data, top-notch quality and global support. At present, the software has partnered with 140,000 app publishers, delivering surveys to respondents engaged within an organic environment. Also, the software gets an expanded network of real consumers, comprising 550M+ respondents within the database. It abides by the broadest distribution technique and narrow targeting metrics to find out the right kind of audience for different surveys. Also, Pollfish’s inbuilt API access point allows users to power up their research by integrating a single line of code. Organisations in the advertising, branding, content, market research and product service areas depend on Pollfish to get their day to day business streamlined accordingly. Its integrated feature list comes equipped with facilities like Ad absorption, creative testing, NPS surveys, logo testing, competitive analysis, concept testing, opinion polling, political polling, pilot testing, UX testing and more. Read more	Delighted is a comprehensive employee and customer feedback management software for brands and companies to collect actionable feedback in real-time as per convenience. As a self-serve experience management platform, it analyses the feedback, helping companies make data-driven decisions. The software allows users to create enjoyable best practice surveys in no time with higher response rates. With Delighted, companies can customise the look and feel of the surveys along with items like logos and colours. The questions are personalised to each recipient’s specific situations. Also, the software comes equipped with a REST API integration that is capable of delivering customer experience surveys across multiple channels in real-time. Moreover, automated survey schedules and multi-channel delivery surveys within the same are available with multi-language support. Delighted’s real-time dashboard presents feedback in an instant, while its powerful tools offer a detailed understanding of the collected feedback on the go. Moreover, it generates comprehensive reports for feedback, which can be segmented according to keywords, tags, scores etc. Finally, the software closes the loop, promoting data-driven decisions to uplift customer engagement. Read more
Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $224.00. Offers Free-forever and Custom plan.
SW Score & Breakdown	89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 91% Reviews 87% Momentum 64% Popularity 86%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 88% Momentum 64% Popularity 81%
SaaSworthy Awards	# 9 Highly Rated # 5 Fastest Growing	Not Available

Features

Total Features	12 Features	13 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 9 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 10 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.2/5 420 user ratings	4.8/5 104 user ratings
Rating Distribution	Excellent 64.8% Very Good 13.6% Average 5.5% Poor 3.8% Terrible 12.4%	Excellent 81.7% Very Good 17.3% Average 0% Poor 0% Terrible 1%
User Sentiments	Fast Results, Easy to Use Interface, Great Customer Support, Affordable Pricing Survey Quality Concerns, Inaccurate Respondent Targeting, Limited Survey Customization Options, Bugs/Glitches in platform	Ease of Use, Intuitive User Interface, Extensive Integrations, Customizable Surveys Limited Reporting Functionality, Occasional Downtime, Lack of Advanced Features, Difficult Customization Options
Review Summary	Pollfish is a popular online survey platform that enables businesses to gather valuable insights from a global network of survey takers. Users appreciate its user-friendly interface, which simplifies the survey creation process, and its vast panel of respondents, ensuring a diverse range of opinions. Additionally, Pollfish's robust analytics capabilities allow users to analyze data efficiently and extract meaningful insights. However, some users have expressed concerns regarding the accuracy and reliability of the survey results, emphasizing the need for careful screening and validation of responses. Overall, Pollfish offers a convenient and accessible platform for conducting surveys, but users should exercise caution in interpreting the results to ensure the data's integrity.	User reviews for Delighted highlight its ease of use, intuitive design, and comprehensive features for collecting and analyzing customer feedback. Users praise its user-friendly templates, fast setup, and integration with various tools like Slack and Salesforce. The platform is also commended for its responsiveness and helpful customer support. While Delighted is generally well-received, some users wish for more advanced reporting options and automation features. Despite these minor shortcomings, Delighted is consistently praised as a valuable tool for gathering real-time feedback and improving customer satisfaction.
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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $224.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic Others Elite Custom	Free Free Premium $224.00 $224.00 per month Premium Plus Custom
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Alternatives

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