CallMultiplier |
| Description | PhoneBurner is a cloud-based power dialer and sales acceleration platform that helps reps get better results from their outreach, in less time. The software handles repetitive tasks and automates workflows, so reps engage with up to 4x more contacts every hour. Using any phone or VOIP softphone, reps can dial smarter and faster from anywhere. Instant, delay-free connections produce higher quality conversations and closing rates. The included sales CRM effortlessly manages all contacts, correspondence, and call campaigns. Integration with over 150 top CRMs and apps is also available. PhoneBurner’s ability to leave voicemails, send emails, log calls, move contacts to different folders, all in just a click based on call outcome, results in a typical call volume of 60-80 contacts per hour. Email tracking, text messaging, and other features result in increased callbacks, conversations, and opportunities. Users can increase live answer rates by displaying local Caller IDs when dialing. Intelligent automated lead distributions save admins time while ensuring maximum lead utilization. Call recordings and custom reports give managers the oversight they need to train reps and generate results. Read more | RingCentral Contact Center is an omnichannel inbound contact centre solution that helps businesses with seamless customer monitoring. Businesses of all types can use this platform to achieve efficient communication across the entire workplace. The software comes loaded with a variety of advanced features to help businesses optimise inter-departmental communication and strengthen customer wise relationships in real-time. Its skills-based routing system lets customers connect with the right department in an instant. Moreover, with an agent management facility, supervisors get to create agent wise schedules and reduce waiting times between calls. High-quality insights provided by RingCentral Contact Center help businesses improve their sales and get agent wise tasks monitored in an efficient manner. An omnichannel routing mechanism made available by the same helps agents receive and direct calls based on their availability, capacity and other pre-defined parameters facilitating speedy engagement. Moreover, customisable visual reports offered by the platform backed by an informative dashboard lets managers extract key business-relevant metrics, enabling better outcomes. Active integration with external platforms like Oracle and Salesforce helps businesses deliver a personalised experience to their loyal customer base. Read more |
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Ease of Use, Increased Productivity, Excellent Customer Service, Efficient Time Management CRM Integration Issues, Occasional Bugs & Glitches, Pricing Concerns, Limited Call Customization |
User-friendly interface, Mobile accessibility, Call recording, Extensive Integrations Call quality issues, Customer support issues, Confusing call transfer features, Limited reporting functionality |
| Review Summary |
Reviewers appreciate PhoneBurner's user-friendly interface, efficient lead management, and seamless integration with other business tools. They also highlight its robust reporting and analytics capabilities, which provide valuable insights for sales teams. However, some users have reported occasional technical glitches and limited customization options. Overall, PhoneBurner is well-received for its ease of use, effective sales automation features, and positive impact on productivity. |
RingCentral Contact Center receives mixed reviews from users. Many appreciate its user-friendly interface, robust features, and seamless integration with other RingCentral products. However, some users complain about occasional technical glitches, limited customization options, and the need for better customer support. The overall sentiment leans towards satisfaction, with users highlighting its ease of use, comprehensive functionality, and ability to enhance customer engagement. |
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Premium $126.00 $149.00 per user / month |
RingCX $65.00 $65.00 per user / month RingCentral Contact Center Enterprise Custom |
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| Company Details | Located in: Laguna Beach, California Founded in: 2009 | Located in: Belmont, CA |
| Contact Details |
+1 877-588-2292 |
(877) 269-8241 |
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