Phocas vs Zendesk Explore Comparison

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Phocas

Business Intelligence Software

4.7 257 user ratings

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Zendesk Explore

Business Intelligence Software

4 27 user ratings

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Overview

Description	Phocas is a data discovery platform with powerful analytical capability. It is compatible with mobile devices using which users can access and work on the file through mobile. Also, it supports integration with third-party applications and allows users to build interactive dashboards. It has a data warehousing feature that provides a central repository to store all the collected data that can be used for later analysis. In addition, it supports multiple export options in order to upload reports. The visualization feature in this software can be used to make stunning visual summaries of the business data. Read more	Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more
Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $49.00.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 89% Momentum 63% Popularity 81%
SaaSworthy Awards	# 16 Highly Rated # 10 Fastest Growing	Not Available

Features

Total Features	10 Features	8 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 7 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows	SaaS/Web/Cloud Installed - Windows
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.7/5 257 user ratings	4/5 27 user ratings
Rating Distribution	Excellent 75.5% Very Good 17.9% Average 6.6% Poor 0% Terrible 0%	Excellent 48.1% Very Good 7.4% Average 40.7% Poor 3.7% Terrible 0%
User Sentiments	Ease of Use, Intuitive Interface, Detailed Reporting, Excellent Customer Support Limited Charting Functionality, Lack of Real-Time Data Updates, Database Modification Complexity, Integration Limitations with Other Software	Not Available
Review Summary	Users applaud Phocas BI's user-friendly interface, noting its intuitive design and simple drag-and-drop functionality. Additionally, users appreciate the platform's flexibility and customization options, allowing them to tailor reports and dashboards to their specific needs. Phocas BI's powerful data analysis and visualization capabilities are also highly praised, with users highlighting its ability to uncover insights and make data-driven decisions. The software's integration options and compatibility with various data sources are also seen as strengths, enabling seamless data integration and analysis. Overall, users emphasize Phocas BI's ease of use, flexibility, and powerful analytics as key factors contributing to their positive experiences with the software.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $49.00.
Pricing Plans Monthly Plans Annual Plans	Phocas Software Custom	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month
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Alternatives

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