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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

osTicket logo
Help Desk Software

4.6 58 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

GLPI logo
Service Desk Software

4.7 37 user ratings

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Overview

Description osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. Read more GLPI is a leading Service Management solution which offers Helpdesk, CMDB, Asset Management, Project Management on one platform. It provides key features like CMDB, Helpdesk, Financial Management, Project Management, Administration, and Configuration. GLPI can be use from small to very large organizations. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $12.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Offers Free-forever plan.
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    83%
  • Momentum
    63%
  • Popularity
    78%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    68%
  • Momentum
    77%
  • Popularity
    86%
SaaSworthy Awards # 9 Most Popular # 5 Fastest Growing
Not Available

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.6/5 58 user ratings
4.7/5 37 user ratings
Rating Distribution
  • Excellent

    69%
  • Very Good

    25.9%
  • Average

    5.2%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    73%
  • Very Good

    24.3%
  • Average

    0%
  • Poor

    0%
  • Terrible

    2.7%
User Sentiments

    Ticket Management, Customization Options, Email Integration, Ease of Use

    Outdated UI Design, Limited Third-Party Integrations, Complex Configuration, Lack of Reporting Functionality

    Not Available
Review Summary

osTicket is a popular open-source help desk system praised for its ease of use and customization options, making it ideal for small businesses and internal teams. Users find its integration with email systems seamless, allowing for quick ticket creation and efficient management. While users appreciate its free self-hosted option, some point to outdated design and limited reporting functionality as drawbacks. Despite these shortcomings, osTicket remains a valuable tool for streamlining support processes and organizing customer inquiries.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $12.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Open Source Free

Cloud Hosted $12.00 $12.00 per month

Virtual Appliance Custom

GLPI Community Free

GLPI Network Cloud Others

On-premises Basic Others

On-premises Standard Others

On-premises Advanced Others

 
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Vendor information

Company Details Located in: Alexandria, Louisiana Founded in: 2015 Located in: Paris, Île-de-France Founded in: 2015
Contact Details

+1 318-290-3674

https://osticket.com/

Not available

https://glpi-project.org/

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