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| Description | Optimo Analytics is an online web analytics tool to gather, organize, analyze, and report sentiment and audience for brands and clients. It analyzes comments, mentions, and reviews automatically in real time to show how positively or negatively people are responding to user content. Users can visualize their diverse audience for each account including their demographics. It also enables them to export data to their current business intelligence platform. It can seamlessly manage multiple accounts and users simultaneously. The tool follows conversations on social media and will continuously keep on tracking and collecting data from various channels to provide users with detailed results and insights. Sentiment Analysis properly understands and quantifies the opinions expressed in text form from user accounts. Audience analysis, on the other hand, provides users with a detailed infographic view of who are their audiences. This eventually helps them to plan and execute content based on their audience demography. Read more | Fin Analytics provides ample insights, facilitating enhanced productivity of the CX and operations teams. The work insights platform reveal all undertaken methods that agents utilise for streamlining functions between SaaS applications. This ultimately enables better coaching processes and suitable technology for teams to delight their customers. It allows client organisations to optimise workflows by offering a clear insight into how many employees are required for a specific task. This eliminates every possibility of labour wastage and further, traces the tasks as they are carried forward via different applications. Every step can thus be optimised based on information from heavy data. Fin Analytics also points out the best performing employees and encourages client organisations to reward them for their hard work. This is done to eradicate employee churn since that is disrespectful and demoralising. Further, workshops can be arranged for other employees where the top performers can deliver their best methods to others, thereby enhancing performance and productivity rate. Read more |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Optimo Analytics Custom |
Fin Analytics Custom |
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View Detailed Pricing
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| Company Details | Located in: Las Vegas, Nevada | Located in: San Francisco, CA Founded in: 2015 |
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