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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Opsgenie logo
Incident Management Software

4.6 364 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Opsgenie is an on-call and alert management software. The tool is integrated with more than 200 monitoring tools such as ChatOps, collaboration tools, and ITSM. It enables users to centralize alerts and notifies the right people at the right time. Users can use Opsgenie to get a notification on multiple notification channels. It can fit into any workflow; users can customize on-call schedules and create routing rules to handle alerts based on their source. Users will gain insights into improvement and success areas in their on-call and alerting process using dynamic reporting and analytics. Users can correlate deployments and commit to incidents from the Opsgenie platform. Users can either use the standalone offering of the Opsgenie platform, which integrates into any dev or IT stack. It is also included in Jira Service Management’s cloud plans delivering complete ITSM with end-to-end incident management. It offers functionality and works on secure cloud infrastructure, which ensures the safety and seamless connectivity. Read more SIGNL4 is the ultimate solution for bridging the communication gap in critical situations. When systems fail, incidents occur, or urgent services are needed, the last thing they want is for their team to be left in the dark. That's where SIGNL4 comes in, ensuring that their staff, engineers, IT admins, and workers in the field are always notified and ready to act. With SIGNL4. Through persistent mobile push notifications, text messages, emails, and voice calls, SIGNL4 keeps its team connected and informed. But that's not all - its advanced features such as acknowledgment, tracking, and escalation take it to the next level. They understand that every second counts in a critical situation, and that's why they have integrated duty and shift scheduling into SIGNL4. This ensures that the right people are alerted at the right time, minimizing the risk of delayed responses. And with this revolutionary mobile app, they can take action from anywhere - whether it's managing alerts, communicating with experts, or solving problems with a single tap on their phone. But what sets SIGNL4 apart is its compatibility with various technical systems such as IT, IoT, and SCADA. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.45. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever plan.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    85%
  • Momentum
    74%
  • Popularity
    85%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    60%
  • Momentum
    69%
  • Popularity
    70%

Features

Total Features
6 Features
7 Features
Common Features for All
    Audit Trail A record of changes made in chronological order of a user or activity
    Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 3 More - Show Less
    • Audit Trail A record of changes made in chronological order of a user or activity
      Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 364 user ratings
    Not Available
    Rating Distribution
    • Excellent

      65.7%
    • Very Good

      33%
    • Average

      0.8%
    • Poor

      0.3%
    • Terrible

      0.3%
    Not Available
    User Sentiments

      Ease of Use, Extensive Integrations, Reliable Alerting System, Flexible On-Call Scheduling

      Confusing Escalation Setup, Occasional Alert Delays, Unintuitive User Interface, Limited Mobile App Functionality

      Not Available
    Review Summary

    Overall, OpsGenie is highly praised for its user-friendly interface, customization options, and efficient incident management capabilities. It stands out for its ability to integrate with various tools and services, making it a versatile solution for a wide range of businesses. Users appreciate its flexibility, reliability, and the ability to streamline communication and collaboration during critical incidents. However, some reviewers have expressed concerns about the pricing and occasional glitches in the system.

    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $9.45. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $9.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Essentials $9.45 $11.55 per user / month

    Standard $19.95 $24.15 per user / month

    Enterprise $31.90 $38.50 per user / month

    Starter Free

    Notify & Connect $9.00 $9.00 per month

    Optimize $15.00 $19.00 per user / month

    Maximize $25.00 $29.00 per user / month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Announcement
    + 3 More
    Dashboard
    + 1 More
    Videos Video Thumbnail
    + 3 More
    Video Thumbnail
    + 3 More

    Vendor information

    Company Details Located in: Austin, Texas Located in: Glen Allen, Virginia - 23060
    Contact Details

    +15126403000

    https://www.atlassian.com/software/opsgenie

    +1 202-4700885

    https://www.signl4.com/

    Social Media Handles

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