Nicereply vs SurveyCTO Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nicereply

Survey/ User Feedback Software

4.6 505 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SurveyCTO

Survey/ User Feedback Software

4.7 66 user ratings

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Overview

Description	Nicereply’s click-on-the-go surveys, allow companies to uncover information about customer satisfaction and advocacy in a hassle-free manner. The software employs CSAT, CES, and NPS based metrics to construct customer-specific surveys on the go. Here the respondents can put in their reviews, ratings, as well as suggestions as per convenience. Further, customised email templates allow professionals to present a Nicereply survey to individual clients in a manner of their liking. Additionally, Nicereply records ratings from the survey takers remotely. In simple words, a customer’s timing on the survey and if he completes or leaves it will all be recorded remotely and passed over to the organisation for an instant cumulative response. The organisation can then modify the survey presentation accordingly. Simple and clean code, responsive interface, and clot assets ensure rapid deliverability, easy loading and increased rates of response. Real-time integration with external platforms like Zendesk, Freshdesk, LiveAgent, Front, Pipedrive and more is of great use. Read more	SurveyCTO is a reliable and secure data collection platform designed for comprehensive research, monitoring, and evaluation projects, besides other data collection efforts in field settings. Its expertly delivered services are trusted widely by prominent organizations like Stanford University, Social Impact, CERP, Georgetown University, and more. The platform lets users design complex and interactive survey forms in an instant with existing or customizable templates. They can even pre-load or stream data between datasets facilitating better outcomes. Also, the platform offers a simple yet intuitive interface with drag-and-drop form builders and preview options to view and revise forms before publishing. SurveyCTO’s multiple layers of data encryption and redundancy, let users proceed with secure data submission tasks. Furthermore, all incoming data can be monitored efficiently in real-time to spot errors and fix them as per convenience. SurveyCTO also provides expert reviews and corrections, automated quality checks, and data classification functionalities to optimize essential datasets in real-time. Read more
Pricing Options	Free Trial Available Starts at $39.00. Offers Custom plan.	Free Trial Available Starts at $198.00. Offers Custom plan.
SW Score & Breakdown	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 84% Momentum 65% Popularity 78%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 78% Momentum 68% Popularity 81%
SaaSworthy Awards	# 14 Highly Rated # 19 Most Popular	# 15 Highly Rated # 16 Fastest Growing

Features

Total Features	13 Features	16 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 10 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 13 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 505 user ratings	4.7/5 66 user ratings
Rating Distribution	Excellent 67.7% Very Good 28.5% Average 3% Poor 0.6% Terrible 0.2%	Excellent 75.8% Very Good 21.2% Average 0% Poor 3% Terrible 0%
User Sentiments	Ease of Use, Detailed Reporting & Analytics, Seamless Survey Distribution, Real-time Feedback Lack of Mobile Application, Limited Customization Options, Limited Integration Options, Inaccurate CSAT Calculation	Data Collection Flexibility, Offline Functionality, Excellent Customer Support, User Friendly Interface Complex Survey Creation, Limited Data Export Options, Lack of Advanced Visualizations, Occasional Technical Issues
Review Summary	Users generally appreciate the user-friendly interface, ease of setup, and time-saving aspects of the software. They find it effective in improving customer satisfaction and streamlining communication. The automation features are also well-received, enabling efficient handling of customer inquiries. However, some users have expressed concerns regarding occasional technical glitches, a limited range of integrations, and the need for improved reporting capabilities. Overall, users recognize the software's potential to enhance customer support operations, but suggest addressing these areas for a more comprehensive and reliable experience.	SurveyCTO is a robust data collection platform praised for its ease of use, offline functionality, and powerful features. Users appreciate its ability to create complex surveys with branching logic and data quality checks, while also providing clear documentation and responsive customer support. While some users find the initial learning curve steep, they highlight the platform's scalability and its suitability for large-scale projects, especially in regions with limited connectivity.
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Pricing

Pricing Options	Free Trial Available Starts at $39.00. Offers Custom plan.	Free Trial Available Starts at $198.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Mini $39.00 $49.00 per month Start $79.00 $99.00 per month Grow $159.00 $199.00 per month Business $239.00 $299.00 per month Enterprise Custom	Basic $198.00 $198.00 per month Enterprise Custom
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Alternatives

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	View All Nicereply Alternatives	View All SurveyCTO Alternatives