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Atera

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

MSP360 Backup logo
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Altaro VM Backup logo
Backup Software

4.9 172 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

NinjaOne (NinjaRMM) logo

NinjaOne (NinjaRMM)

Remote Monitoring and Management ...

4.8 1,987 user ratings

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Overview

Description MSP360 Backup is a comprehensive online backup solution for small businesses that help Managed Service Providers (MSPs) and IT departments with an easy-to-manage cloud backup service. The solution comes loaded with a centralised management portal that can be used by companies to monitor and manage multiple back-ups, besides restoring users, endpoints, jobs and storage. With MSP360 Backup, users can proceed with both local and cloud-based storage services, such as AWS, Backblaze B2, Wasabi, Google Cloud Storage and Microsoft Azure. Moreover, the software also promises to deliver GDPR compliant data backup services for individual users in an efficient manner. Its integrated master password framework helps admins safeguard backup files from unauthorised access. Also, integrated timestamps help users keep track of modified files. MSP360 Backup utilises Shadow Copy Technology by Microsoft Volume to backup opened files. A 24/7/365 technical support offered by the same helps users with fast and relevant responses concerning technical issues. Read more Altaro VM Backup is a quick, cost-effective, and powerful backup and replication tool. It is user-friendly and feature-rich, and comes with 24/7 customer service. It is simple to set up, taking only about 15 minutes to install and run the very first VM backup. It does not require complicated configurations or software dependencies, or even expert knowledge. Altaro VM Backup is designed to provide reliability and performance without any trouble, so you can use it to bring value to your organization immediately and continuously. Read more NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more
Pricing Options
  • Free Trial Available
  • Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $595.00.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    90%
  • Momentum
    66%
  • Popularity
    83%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    87%
  • Reviews
    75%
  • Momentum
    63%
  • Popularity
    66%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    77%
  • Momentum
    73%
  • Popularity
    94%

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • NA
  • Available

Reviews & Ratings

User Rating
Not Available
4.9/5 172 user ratings
4.8/5 1,987 user ratings
Rating Distribution
Not Available
  • Excellent

    87.2%
  • Very Good

    11.6%
  • Average

    1.2%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    84.9%
  • Very Good

    14.5%
  • Average

    0.4%
  • Poor

    0%
  • Terrible

    0.2%
User Sentiments

    Ease of Use, Extensive Integrations, Reliable Backups, Comprehensive Backup Options

    Occasional Backup Issues, Confusing User Interface, Limited Linux Support, Inconsistent Support Experience

    Not Available

    Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support

    Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs

Review Summary

Overall, users praise the product's reliability, ease of use, and comprehensive features. They appreciate its ability to protect data across multiple platforms and its user-friendly interface. Additionally, the product's customer support is frequently lauded for its responsiveness and helpfulness. However, some users mention occasional technical difficulties and a few express concerns about the pricing. Overall, the product receives positive feedback from users, highlighting its strengths in data protection and user satisfaction.

User reviews of Hornetsecurity VM Backup express overwhelmingly positive sentiment, praising its ease of use, fast backup and recovery speeds, and cost-effectiveness compared to competitors. Many highlight the user-friendly interface, especially for those with limited experience managing backups. The most frequently mentioned positive features include unlimited VMs, multiple backup options, and excellent technical support. A recurring suggestion is to improve the off-site backup server operating list by displaying the host name alongside VM names. Some users noted minor issues with off-site backups and updates, but these were generally resolved quickly with the help of support.

The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $595.00.
  • Free Trial Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

MSP360 Free Backup Free

MSP360 Standalone Backup Custom

MSP360 Managed Backup Custom

Free Edition Others

Standard Edition $595.00 $595.00 per host

Unlimited Edition $695.00 $695.00 per host

Unlimited Plus Edition $875.00 $875.00 per host

NinjaOne Custom

 
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Screenshots & Videos

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Vendor information

Company Details Located in: Pittsburgh, Pennsylvania Founded in: 2011

Not available

Located in: Austin, TX
Contact Details

+1 415-301-7773

https://www.msp360.com/backup/

Not available

https://www.altaro.com/vm-backup/

+1 888 542-8339

https://www.ninjaone.com/

Social Media Handles

Not available

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