Microsoft Dynamics 365 for Sales vs 1CRM Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Microsoft Dynamics 365 for Sales

CRM Software

3.6 1,387 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

1CRM

CRM Software

4.3 86 user ratings

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Overview

Description	Dynamics CRM is a powerful software with a number of tools that help in making the customer-facing functions of business easier. Microsoft Dynamics CRM delivers a wide range of CRM via five individual apps - Customer Service, Sales, Field Service, Marketing, Project Service Automation that work in integration. It aims at centralizing customer informations, automating marketing informations, tracking sales opportunities, analyzing data and enabling a responsive customer service. All of these functions ensure that you are never out on any growth opportunity by maximizing your business relationships. Read more	1CRM is an all-in-one CRM solution for managing corporate workflows. The dashboard part of the software includes facilities for scheduling calls and meetings, as well as sending emails to clients. You may work together with your team to track inventory movements and levels across different warehouse sites with 1CRM. By including a custom chart on any dashboard, you may create leads by tracking top opportunities and quotes. You can communicate the most up-to-date information with your customers and partners in real-time. All of your sales, including those made by your employees, may be consolidated into one platform. Because it is a custom-fit CRM, you can easily customize screens and menus to achieve your CRM vision. The built-in 1CRM catalog may be used by your sales team to create Quotes and Invoices. You can prevent a quote from being misplaced in your inbox. Your clients can accept quotations directly from the web and get started on the project. Clients can also use this software to see a list of all their projects with you, including their details, connected contacts, completed and continuing work, and project files. Read more
Pricing Options	Free Trial Available Starts at $65.00.	Free Trial Available Starts at $13.00. Offers Free-forever plan.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 81% Momentum 64% Popularity 71%	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 81% Momentum 64% Popularity 80%
SaaSworthy Awards	# 15 Fastest Growing	Not Available

Features

Total Features	25 Features	25 Features
Common Features for All	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Referral Tracking Track and manage your referred customers. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 16 More - Show Less	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Referral Tracking Track and manage your referred customers. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 17 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	3.6/5 1,387 user ratings	4.3/5 86 user ratings
Rating Distribution	Excellent 22.1% Very Good 40.2% Average 22.1% Poor 8% Terrible 7.6%	Excellent 55.8% Very Good 25.6% Average 12.8% Poor 2.3% Terrible 3.5%
User Sentiments	Customization Options, Extensive Integrations with Microsoft Products, Comprehensive Sales Management Features, Robust Reporting Capabilities Complex User Interface, Occasional Performance Issues, Limited Third-Party Integrations, Steep Learning Curve	Not Available
Review Summary	Overall, Microsoft Dynamics 365 is a highly-regarded CRM platform praised for its ease of use, customization capabilities, and integration options. Users particularly value its user-friendly interface, seamless integration with other Microsoft products, and the ability to tailor the system to specific business needs. However, some reviewers have expressed concerns regarding the complexity of certain features and occasional performance issues. Additionally, the cost may be a deterrent for some organizations.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $65.00.	Free Trial Available Starts at $13.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Dynamics 365 Sales Professional $65.00 $65.00 per user / month Dynamics 365 Sales Enterprise $95.00 $95.00 per user / month Dynamics 365 Sales Premium $135.00 $135.00 per user / month Microsoft Relationship Sales $162.00 $162.00 per user / month	Startup (Cloud Service) $13.00 $15.00 per user / month Startup Plus (Cloud Service) $20.00 $23.00 per month Professional (Cloud Service) $29.00 $33.00 per month Enterprise (Cloud Service) $34.00 $39.00 per month Startup (On-Premise) Free Startup Plus (On-Premise) $14.00 $17.00 per month Professional (On-Premise) $23.00 $27.00 per month Enterprise (On-Premise) $28.00 $33.00 per month Professional (Perpetual Licenses) $405.00 $405.00 One Time Payment Enterprise (Perpetual Licenses) $585.00 $585.00 One-Time Payment
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Alternatives

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	View All Microsoft Dynamics 365 for Sales Alternatives	View All 1CRM Alternatives