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Inmoment

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

MeaningCloud logo
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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cx Moments logo
Text Mining Software

4.7 11 user ratings

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Overview

Description MeaningCloud is a text mining and analytics solution that enables users to easily decode the meaning of any kind of unstructured content, that might include articles, social conversions, documents and more. The software helps to analyze all the unstructured customer feedback from any communication channel like call centre, email, surveys, social media and use them as the voice of customer analysis. The application allows data analysts to use their Excel add-in to analyze their surveys, comments, and tweets directly from their favorite spreadsheets. Developers, on the other hand, can use the inbuilt cloud APIs of the software to add semantic analysis abilities to their applications, using the services, plug-ins, and SDKs provided. With the software, content publishing and monetization has become a lot easier. It allows users to customize the system by using the graphic interfaces offered by the software. MeaningCloud comes with a friendly user interface, which allows users to integrate the software without coding through the in-house plug-ins provided by them. It is a complete cloud-based software and is completely scalable. The software also supports multiple languages. Read more Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. Read more
Pricing Options
  • Free Trial Available
  • Starts at $99.00. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $299.00. Offers Custom plan.
SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    86%
  • Reviews
    71%
  • Momentum
    63%
  • Popularity
    83%

70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    81%
  • Momentum
    60%
  • Popularity
    72%

Features

Total Features
5 Features
3 Features
Common Features for All
    Audience Analysis Allows to monitor customer feedbacks in real-time
    Document Classification Classifies structured and unstructured document based on analysis
    Multi-language Support Available in multiple languages to support global customers
    Segmentation Groups and segregates audiences based on defined criteria
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
  • + 2 More - Show Less
    • Audience Analysis Allows to monitor customer feedbacks in real-time
      Document Classification Classifies structured and unstructured document based on analysis
      Multi-language Support Available in multiple languages to support global customers
      Segmentation Groups and segregates audiences based on defined criteria
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    5/5 4 user ratings
    4.7/5 11 user ratings
    Rating Distribution
    • Excellent

      100%
    • Very Good

      0%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      72.7%
    • Very Good

      27.3%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $99.00. Offers Free-forever and Custom plan.
    • Free Trial Available
    • Starts at $299.00. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Start-Up $99.00 $99.00 per month

    Professional $399.00 $399.00 per month

    Business $999.00 $999.00 per month

    Enterprise Custom

    Starter Plan $299.00 $299.00 per year

    Enterprise Plan $599.00 $599.00 per year

    Corporate Plan Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Dictionaries view
    + 7 More
    Not Available
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail

    Vendor information

    Company Details Located in: Union, New Jersey Founded in: 1998 Located in: Dublin, Ireland
    Contact Details

    Not available

    https://www.meaningcloud.com/

    Not available

    https://www.cxmoments.com/

    Social Media Handles

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