Lookback vs Feedback Loop Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Lookback

UX Software

3.8 43 user ratings

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Feedback Loop

UX Software

4.7 128 user ratings

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Overview

Description	Lookback is a powerful user research software that helps businesses monitor the usage levels of their own apps and websites. The platform can be used to interview customers situated in different parts of the globe and then gain valuable insights. Apart from scheduling interviews, brands can even send test links to individual users to ask for their opinions. An inbuilt collaborative dashboard helps developers to invite other collaborators and conduct research as per convenience. The platform also promises dedicated participant apps and customisable highlights for individual participants and teams. Lookback also allows private projects where users can control the interview process to secure sensitive information. For large teams working together, a dedicated tag feature makes it easy for developers to point out a detected bug, monitor important insights or highlight a specific timing that other members do not miss out upon. Read more	Feedback Loop is the agile research platform for rapid consumer feedback. Farmers Insurance, Humana, Lending Tree, Uber and Fortune 500 companies trust Feedback Loop to bring the voice of the consumer into critical market decisions Read more
Pricing Options	Free Trial Available Starts at $99.00. Offers Custom plan.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 79% Momentum 64% Popularity 82%	81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 83% Reviews 78% Momentum 63% Popularity 73%
SaaSworthy Awards	# 3 Most Worthy # 5 Fastest Growing	Not Available

Features

Total Features	9 Features	5 Features
Common Features for All	For Mobile Allows the application to run on mobile apps For Websites Allows the application to run on websites Heatmaps Heatmaps show where users have clicked on a page Prototyping Helps increasing product design efficiency and enhances accuracy Screen Activity Recording Allows recording every screen action during the user's session Unmoderated Testing Helps conducting tests on fairly functional websites Usability Testing Helps in finding if the system is user-friendly from the end-user perspective User Journeys Helps to measure the overall experience the user had while interacting with the system User Research Helps to study user behavior through task analysis and feedback methods + 6 More - Show Less	For Mobile Allows the application to run on mobile apps For Websites Allows the application to run on websites Heatmaps Heatmaps show where users have clicked on a page Prototyping Helps increasing product design efficiency and enhances accuracy Screen Activity Recording Allows recording every screen action during the user's session Unmoderated Testing Helps conducting tests on fairly functional websites Usability Testing Helps in finding if the system is user-friendly from the end-user perspective User Journeys Helps to measure the overall experience the user had while interacting with the system User Research Helps to study user behavior through task analysis and feedback methods + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	3.8/5 43 user ratings	4.7/5 128 user ratings
Rating Distribution	Excellent 37.2% Very Good 39.5% Average 7% Poor 2.3% Terrible 14%	Excellent 71.1% Very Good 25% Average 3.1% Poor 0.8% Terrible 0%
User Sentiments	Not Available	Fast Turnaround Time, Ease of Use, Helpful Customer Support, Targeted Audience Testing Limited Question Types, Survey Customization Limitations, Lack of Qualitative Research Capabilities, Occasional Data Analysis Limitations
Review Summary	Not Available	Feedback Loop is a powerful survey and testing platform praised for its speed and ease of use. Users highlight its ability to quickly gather customer feedback, allowing them to validate product ideas, prioritize critical features, and make informed decisions. However, some limitations exist, such as the restricted survey format and limited question types, which can hinder the creation of complex surveys. Nevertheless, users find the platform valuable for gathering quick insights, testing concepts, and understanding customer needs, ultimately leading to better product development and customer experiences.
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Pricing

Pricing Options	Free Trial Available Starts at $99.00. Offers Custom plan.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Team $99.00 $99.00 per month Insights Hub $229.00 $229.00 per month Enterprise Custom	Enterprise Custom Team Custom
	View Detailed Pricing	View Detailed Pricing

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