Live800 vs txt.me Comparison

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Live800

Live Chat Software

4.2 11 user ratings

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

txt.me

Live Chat Software

4 3 user ratings

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Overview

Description

Live800 is an enterprise-level multichannel live chat service system, which integrates ACD and big data analysis to provide an overall online marketing and service solution, realizing the Internet service platform from instant live chat to enterprise multi-application management and multichannel unified access. With 13 years of experience in the live chat service industry, Live800 continues to serve high-quality international customers, helps you drive product value and enhance customer experience and loyalty. Read more

Customer callback gives customer the chance to request a phone call later, should they want to switch to a phone conversation. And, it’s another great way to collect phone number leads, so can let them know about future promotions and offerings. Be confident in customer support, knowing that no ticket is ever left behind. Each time an issue occurs, agents create a ticket which is then sent to another agent or manager who can help resolve the issue. No ticket is ever closed until it is fixed, so can rest assured knowing that no problem will ever slip through the cracks. Read more

Pricing Options

Free Trial Available
Starts at $239.00. Offers Custom plan.

Free Trial Available
Starts at $9.99. Offers Free-forever plan.

SW Score & Breakdown

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

66%
Momentum

60%
Popularity

62%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

87%
Reviews

65%
Momentum

62%
Popularity

64%

Features

Total Features	7 Features	6 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online

Reviews & Ratings

User Rating	4.2/5 11 user ratings	4/5 3 user ratings
Rating Distribution	Excellent 54.5% Very Good 18.2% Average 18.2% Poor 9.1% Terrible 0%	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $239.00. Offers Custom plan.	Free Trial Available Starts at $9.99. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Standard $239.00 $239.00 per year Professional $549.00 $549.00 per year Advanced $1,329.00 $1,329.00 per year Dedicated Custom	Start Free Pro $9.99 $29.99 per user / month Human Chatbot $24.00 $24.00 per day
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings Live800 Vs LiveChat Smartchat Live800 Vs Smartchat LiveAgent 4.7 1,922 ratings ChatFlow247 5 1 ratings Live800 Vs ChatFlow247 Muble Chat Live800 Vs Muble Chat	LiveCaller 4.6 18 ratings txt.me Vs LiveCaller Let's Connect 5 9 ratings txt.me Vs Let's Connect Liveo.Chat txt.me Vs Liveo.Chat LiveAgent 4.7 1,922 ratings Smartchat txt.me Vs Smartchat
	View All Live800 Alternatives	View All txt.me Alternatives