Live800 vs Botcopy Comparison

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Live800

Live Chat Software

4.2 11 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Botcopy

Live Chat Software

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Overview

Description

Live800 is an enterprise-level multichannel live chat service system, which integrates ACD and big data analysis to provide an overall online marketing and service solution, realizing the Internet service platform from instant live chat to enterprise multi-application management and multichannel unified access. With 13 years of experience in the live chat service industry, Live800 continues to serve high-quality international customers, helps you drive product value and enhance customer experience and loyalty. Read more

Botcopy is a Dialogflow website chatbot, comprising the best UI for web chat. Botcopy lets clients automate up to ninety per cent of their service chats along with the creation of branded web assistants that can access the databases in concern. The transcripts can further be passed from bots to humans for a solid boosting of satisfaction with, of course, smart handoffs. There are, per se, several features that make Botcopy a perfectly reliable and beneficial bot system for large scale organisations. The bot prompts are designed to greet every new visitor on the website and the greeting message is entirely customisable with a range of relevant messages. Triggered mostly by the user, the Botcopy chatbot can quickly react to specific functions and buttons on the web. It can further detect URLs in the browser address windows and thus, allowing clients to greet visitors as well as regular customers with data that is personalised according to individual search frequencies. Read more

Pricing Options

Free Trial Available
Starts at $239.00. Offers Custom plan.

Free Trial Available
Starts at $19.00. Offers Custom plan.

SW Score & Breakdown

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

66%
Momentum

60%
Popularity

62%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

60%
Momentum

62%
Popularity

77%

Features

Total Features	7 Features	6 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.2/5 11 user ratings	Not Available
Rating Distribution	Excellent 54.5% Very Good 18.2% Average 18.2% Poor 9.1% Terrible 0%	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $239.00. Offers Custom plan.	Free Trial Available Starts at $19.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Standard $239.00 $239.00 per year Professional $549.00 $549.00 per year Advanced $1,329.00 $1,329.00 per year Dedicated Custom	Pay-per-use Others Lite $19.00 $19.00 per month Gold $65.00 $65.00 per month PRO Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings Live800 Vs LiveChat Smartchat Live800 Vs Smartchat LiveAgent 4.7 1,922 ratings ChatFlow247 5 1 ratings Live800 Vs ChatFlow247 Muble Chat Live800 Vs Muble Chat	ChatBot 4.6 59 ratings TruChat 5 3 ratings Botcopy Vs TruChat Smartchat Botcopy Vs Smartchat LiveChatAI 5 6 ratings ChatAndBot
	View All Live800 Alternatives	View All Botcopy Alternatives