Lighthouse vs Zendesk Workforce Management Comparison

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Lighthouse

Workforce Management Software

4.5 38 user ratings

Visit Website

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Workforce Management

Workforce Management Software

4.4 2,275 user ratings

Visit Website

Overview

Description

Introducing Lighthouse, the comprehensive mobile workforce management software designed specifically for leading companies in the security, cleaning, and facilities management industries. With Lighthouse, they no longer have to rely on guesswork or third-party perspectives to keep track of their workforce and their assigned tasks. Real-time visibility allows they to monitor task completion as it happens, giving they ultimate control and peace of mind that everything is running smoothly. But that's not all. Lighthouse also offers ongoing reports to document risk management compliance, safeguard against claims, and identify areas where efficiency can be improved. This software was meticulously crafted to meet the unique needs of companies managing a large number of service workers and assets. Rest assured, Lighthouse has they covered every step of the way. Say goodbye to missed beats and hello to seamless operations with Lighthouse. Become a leader in their industry and experience the power of this authoritative and organized software. Don't just take this word for it, join the leading security, cleaning, and facilities management companies in North America and the APAC region who trust Lighthouse to elevate their services to the next level. Invest in Lighthouse today and witness the transformation of their workforce management. Read more

Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Available
Offers Custom plan.

SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%
Reviews

80%
Momentum

60%
Popularity

67%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

81%
Momentum

62%
Popularity

65%

Features

Total Features	13 Features	15 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 8 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 9 More - Show Less
Unique Features	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Online	Online

Reviews & Ratings

User Rating	4.5/5 38 user ratings	4.4/5 2,275 user ratings
Rating Distribution	Excellent 63.2% Very Good 28.9% Average 5.3% Poor 0% Terrible 2.6%	Excellent 54.3% Very Good 36.2% Average 6.5% Poor 1.7% Terrible 1.3%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Lighthouse Custom	Zendesk Workforce Management Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Smart Workforce WorkForce Suite 4.1 20 ratings Lighthouse Vs WorkForce Suite WorkJam 4.4 46 ratings Gameplan 5 1 ratings Infor Workforce Management 4.3 27 ratings Lighthouse Vs Infor Workforce Management	AgentTime 5 5 ratings Smart Workforce Shift Agent 3.9 14 ratings Verint Monet WFO Workforce 4.4 72 ratings
	View All Lighthouse Alternatives	View All Zendesk Workforce Management Alternatives