Legion WFM vs Zendesk Workforce Management Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Legion WFM

Workforce Management Software

4.5 35 user ratings

Visit Website

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Workforce Management

Workforce Management Software

4.4 2,275 user ratings

Visit Website

Overview

Description

Introducing Legion WFM, the ultimate solution for businesses seeking to streamline their workforce management processes. This powerful tool combines the latest data science and artificial intelligence technologies to provide unparalleled efficiency and accuracy in decision-making. With Legion WFM, they can harness the power of intelligent automation to synthesize thousands of data points in a matter of seconds, empowering they to make informed and strategic decisions for this organization. Through its cloud-based microservices architecture, Legion WFM offers auto-scaling capabilities and optimal performance without requiring any additional capital expenditures. This means that they can effortlessly handle fluctuations in workload and maintain high levels of productivity without any added costs. With Legion WFM, they can say goodbye to the limitations of traditional workforce management systems and welcome a more agile and cost-effective solution. But what truly sets Legion WFM apart is its pre-built connectors into most HRIS and POS systems. This means that they can seamlessly integrate it into this existing infrastructure without any hassles or disruptions. And with a lower cost of ownership, they can save valuable resources and invest them into other areas of this business. Don't just take our word for it. Professionals with a third-party perspective have raved about the efficiency and reliability of Legion WFM. Experience the difference for themself and join the ranks of satisfied customers who have boosted their productivity and profitability with this exceptional workforce management solution. Choose Legion WFM today and stay ahead of the curve in this fast-paced business world. With its informative, organized, and authoritative approach, it's the perfect fit for any organization looking to enhance their workforce management processes. Invest in Legion WFM and watch this business flourish. Read more

Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Available
Offers Custom plan.

SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

73%
Momentum

67%
Popularity

79%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

81%
Momentum

62%
Popularity

65%

Features

Total Features	20 Features	15 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 13 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 9 More - Show Less
Unique Features	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.5/5 35 user ratings	4.4/5 2,275 user ratings
Rating Distribution	Excellent 71.4% Very Good 17.1% Average 8.6% Poor 0% Terrible 2.9%	Excellent 54.3% Very Good 36.2% Average 6.5% Poor 1.7% Terrible 1.3%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Legion WFM Custom	Zendesk Workforce Management Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	WorkForce Suite 4.1 20 ratings Legion WFM Vs WorkForce Suite Smart Workforce Infor Workforce Management 4.3 27 ratings Humanforce 4.8 21 ratings Legion WFM Vs Humanforce SimplyWork 3 1 ratings Legion WFM Vs SimplyWork	AgentTime 5 5 ratings Smart Workforce Shift Agent 3.9 14 ratings Verint Monet WFO Workforce 4.4 72 ratings
	View All Legion WFM Alternatives	View All Zendesk Workforce Management Alternatives