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| Description | Kore.ai is an advanced no-code interaction automation solution that automates and streamlines the customer experience across various digital and voice channels. It helps businesses to design, create, build, test, and manage virtual assistants, digital apps, and process assistants powered by Artificial Intelligence (AI). Kore.ai offers highly customizable, domain-trained, and ready-to-deploy solutions for a wide variety of digital and voice channels. They enable enterprises to address complex use cases and ensure a great customer experience while using their products. To create a positive management experience, the software automates and streamlines routine tasks in the domain of Finance, HR, Marketing, and Sales. Users get the choice to choose from a wide range of virtual assistants like SmartAssist for a superior AI-powered customer experience, BankAssist for conversational banking, ITAssist for instant IT support, HRAssist for HR routine management, and AgentAssist to provide better customer service. Kore no-code platform is free to use and free demos are available for various other virtual assistants. Read more | Using a simple no-code builder, Yellow.ai enables you to construct a comprehensive chatbot that represents your brand's identity. Their Natural Language Understanding (NLU) and Natural Language Processing (NLP) 'brain' engine enhances the self-learning of voice and text chatbots by recognizing multi-factorial intent, providing effective customer engagement, and providing on-point resolution. It’s all performed in real-time and with a 98 percent accuracy rate. Other platforms base their capabilities on existing NLP frameworks, but they use their unique in-house engine. Deliver genuine dialogues by accurately identifying intent and analyzing sentiment. Their chatbots use a zero-shot learning model, which means they can offer accurate results right away. Through one-click interfaces with your current knowledge base, you can train your bot on thousands of pages with zero manual work. The most useful feature is that these bots aren’t static. Every day, they crunch millions of anonymized chats across the network to enhance predictions and improve over time. You can get your first bot up and running in just 10 clicks by using their large collection of pre-built nodes. Read more |
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Multi-Channel Support, Easy to Use Interface, Strong Customer Support, Advanced Analytics Limited Customization, Complex Integrations, Steep Learning Curve, Occasional Technical Issues |
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Users consistently praise Kore.AI for its user-friendly interface, making chatbot creation accessible even for non-technical users. The platform's drag-and-drop functionality, robust integrations, and pre-built templates streamline development and deployment. Users particularly appreciate the platform's power in automating tasks, enhancing customer engagement, and providing efficient customer support. However, some users mention limitations in the platform's knowledge graph, the need for improved documentation, and occasional performance issues. While Kore.AI generally receives positive feedback, further development in areas like analytics and debugging tools could optimize the user experience. |
Yellow.ai is a chatbot platform praised for its user-friendly interface, advanced natural language processing (NLP), and seamless integration with various channels like websites and messaging apps. Users appreciate its ability to automate customer support, enhance engagement, and provide 24/7 assistance. However, some users find the learning curve steep, particularly for those unfamiliar with conversational AI. Customization options can be limited, and integration with existing systems can pose challenges. Concerns also exist regarding pricing and the need for ongoing maintenance. |
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Kore.ai Custom |
yellow.ai Custom |
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| Company Details | Located in: Orlando, Florida Founded in: 2013 |
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+1-321-420-0990 |
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