Khoros Social Media Management vs Clarabridge Engage Comparison

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Khoros Social Media Management

Social Media Management Software

4.1 49 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Clarabridge Engage

Social Media Management Software

4.4 137 user ratings

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Featured

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tailwind

Social Media Management Software

4.3 271 user ratings

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Featured

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SocialBee

Social Media Management Software

4.9 383 user ratings

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Overview

Description	Khoros Marketing is a platform that helps to plan and measure all social media campaigns to get the best outcomes for any business. The software helps to serve and grow customers across branded communities, social marketing, and digital care. The configurable solution maps the unique needs and workflow of businesses to give users a complete picture of what’s going on with their brand. It elevates brands through targeted audiences and controls social media presence, making it easier for businesses. The platform allows businesses to stay up-to-date with the market and orchestrate the right global content teams to reach the highest-value audiences. Users can translate their social media performance to metrics that matter the most. This includes organic and paid campaign performances that can be checked in one view, making things simple for businesses. It’s a great tool where users can be proactive about managing risk and protect the value of their brand from a centralized location. Read more	Clarabridge is an ultimate CRM software that has helped multiple leading brands to enhance customer experiences by putting customer feedback to work. The software provides top-class customer analytics, Omni source listening, and prompt steps to respond quickly to the customers. Clarabridge is a useful tool that offers a great customer experience through SaaS software using speech analytics and AI-powered text. The data generally used for analysis is acquired from Facebook, Twitter, or other reviews sites, especially from social media, email call center notes, surveys, and chats. Clarabridge is an optimal customer engagement platform that helps customers through digital and social channels after acquiring information from various social media platforms. Moreover, using this tool, organizations can leverage a single solution to view and respond to every incoming message and incorporate communication seamlessly to solve customer's problems and queries promptly. Businesses must opt for the Clarabridge solution to empower their CRM programs by offering correlation, customer feedback trends, and root cause analysis. Employ Carabridge to connect and engage with customers, which offers superior customer experiences comprising a flat-rate pricing strategy. Read more	Tailwind is a smart tool for social media managers that functions as an end-to-end solution for social media platforms such as Pinterest and Instagram. Users receive the ability to discover content, schedule posts, monitor conversations, amplify reach, and analyze results. With shortcut features such as Bulk image upload, drag-and-drop calendar, multi-board pinning, Pin looping, and hashtag lists, users can save resources with quick turnaround times. They can then automatically optimize their social media posting schedules for times where engagement is the highest. And with eventual analytics and insights, users understand what is working and what’s not. The browser extension allows easy creation of posts and the Hashtag Finder suggest quick hashtags that enable users to reach wider audiences. Users can even mention specific dates and times to post content or add them to queues. They can also manage multiple Instagram and Pinterest accounts and share the tool’s access with their colleagues. Read more	SocialBee, a social media management platform, helps authors, solopreneurs, coaches, agencies, freelancers, small businesses and startups share content across a variety of social media platforms. Users can utilize the inbuilt RSS functionality to import relevant content across multiple sources, besides taking help from the software’s Social Media Specialist Concierge Service to generate personalized content as per business needs. Additionally, a bulk editor module within SocialBee, lets editors make changes to multiple posts scheduled under a single category at once. The software lets users share content on social media platforms like Facebook, Twitter, Instagram, Pinterest, LinkedIn etc. They can add in emojis within the curated posts by selecting any, out of the enlisted ones. Post preview option, schedule overview facility and email notifications are some of the effective features offered by SocialBee. Accurate integration with Quuu, helps users with their content generation and categorization facilities. Read more
Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $14.99. Offers Free-forever plan.	Free Trial Available Starts at $24.2.
SW Score & Breakdown	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 71% Momentum 62% Popularity 78%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 72% Momentum 61% Popularity 79%	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 83% Momentum 62% Popularity 85%	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 85% Momentum 69% Popularity 84%
SaaSworthy Awards	Not Available	Not Available	# 15 Highly Rated # 20 Most Popular	# 11 Fastest Growing # 19 Highly Rated

Features

Total Features	9 Features	9 Features	9 Features	9 Features
Common Features for All	Analytics (Social Media) Helps you analyse performance based on reaction to posts Auto Publishing Publishes scheduled posts as and when they become relevant Brand Tracking Helps to know the position of your brand on the social media network Content Management Helps you to create and customize your contents to make user and SEO friendly Customer Engagement Enables the brand to maintain contact with their potential customers Multi-Account Management Facilitates the usage of multiple social media account for a wider reach Multi-User Collaboration Allows multiple users to work on one project to ensure effective team work Posts Scheduling Schedules your posts beforehand to post contents timely even in your absence Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 6 More - Show Less	Analytics (Social Media) Helps you analyse performance based on reaction to posts Auto Publishing Publishes scheduled posts as and when they become relevant Brand Tracking Helps to know the position of your brand on the social media network Content Management Helps you to create and customize your contents to make user and SEO friendly Customer Engagement Enables the brand to maintain contact with their potential customers Multi-Account Management Facilitates the usage of multiple social media account for a wider reach Multi-User Collaboration Allows multiple users to work on one project to ensure effective team work Posts Scheduling Schedules your posts beforehand to post contents timely even in your absence Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 6 More - Show Less	Analytics (Social Media) Helps you analyse performance based on reaction to posts Auto Publishing Publishes scheduled posts as and when they become relevant Brand Tracking Helps to know the position of your brand on the social media network Content Management Helps you to create and customize your contents to make user and SEO friendly Customer Engagement Enables the brand to maintain contact with their potential customers Multi-Account Management Facilitates the usage of multiple social media account for a wider reach Multi-User Collaboration Allows multiple users to work on one project to ensure effective team work Posts Scheduling Schedules your posts beforehand to post contents timely even in your absence Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 6 More - Show Less	Analytics (Social Media) Helps you analyse performance based on reaction to posts Auto Publishing Publishes scheduled posts as and when they become relevant Brand Tracking Helps to know the position of your brand on the social media network Content Management Helps you to create and customize your contents to make user and SEO friendly Customer Engagement Enables the brand to maintain contact with their potential customers Multi-Account Management Facilitates the usage of multiple social media account for a wider reach Multi-User Collaboration Allows multiple users to work on one project to ensure effective team work Posts Scheduling Schedules your posts beforehand to post contents timely even in your absence Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 6 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online

Reviews & Ratings

User Rating	4.1/5 49 user ratings	4.4/5 137 user ratings	4.3/5 271 user ratings	4.9/5 383 user ratings
Rating Distribution	Excellent 44.9% Very Good 32.7% Average 12.2% Poor 8.2% Terrible 2%	Excellent 51.1% Very Good 38.7% Average 7.3% Poor 0.7% Terrible 2.2%	Excellent 48.3% Very Good 35.4% Average 13.7% Poor 0.4% Terrible 2.2%	Excellent 87.2% Very Good 11.7% Average 0.8% Poor 0.3% Terrible 0%
User Sentiments	Social Media Scheduling, Comprehensive Analytics & Reporting, User Friendly Interface, Efficient Community Management Occasional Software Bugs & Glitches, Inadequate Training Resources, Limited Instagram Functionality, Slow Loading Times	Comprehensive Social Media Monitoring, User-friendly Interface, In-depth Reporting and Analytics, Efficient Customer Service Management Occasional System Glitches and Bugs, Latency and Slow Response Times, Limited Instagram Integration, Complexities in Approval Workflow	Content Scheduling, Pinterest Integration, Hashtag Suggestions, SmartLoop Feature Mobile App Functionality, Customer Support Responsiveness, Platform Complexity, Occasional Software Glitches	Ease of Use, Content Categorization, Evergreen Content Recycling, Extensive Integrations Occasional Platform Disconnections, Mobile App Limitations, Steep Learning Curve, Occasional Posting Errors
Review Summary	Users commend Khoros Marketing for its user-friendly interface, comprehensive analytics, and strong social media integration. Many reviewers highlight the platform's effectiveness in streamlining marketing campaigns and improving engagement. Additionally, its ability to track campaign performance and provide detailed insights is widely praised. While some users mention occasional technical issues and a learning curve, the overall sentiment is positive, with reviewers emphasizing the platform's value for marketing professionals seeking a comprehensive and user-friendly solution.	Users praise the solution for its user-friendly interface, ease of use, and comprehensive features. They appreciate the ability to capture and analyze customer feedback, measure customer satisfaction, and identify areas for improvement. The sentiment analysis and reporting capabilities are also highly valued. However, some users mention occasional technical glitches and limited customization options as areas for improvement. Overall, the product is well-received for its ability to enhance customer engagement and improve business outcomes.	Overall, reviewers praise Tailwind's user-friendly interface, extensive features, and effective scheduling capabilities. They find it easy to create visually appealing content, appreciate the detailed analytics and insights, and value the ability to plan and schedule posts in advance. However, some users express concerns about the occasional bugs and glitches, limited customization options, and potential for improvement in customer support responsiveness. Additionally, a few reviewers mention pricing as a drawback, suggesting that it may not be suitable for smaller businesses or those with tight budgets.	Overall, users praise SocialBee's user-friendly interface, time-saving automation features, and excellent customer support. They appreciate the ability to schedule and publish content across multiple social media platforms, the comprehensive analytics and reporting options, and the integration with various third-party apps. Some users mention occasional technical glitches and limitations in customization options, but the majority agree that SocialBee is a valuable tool for managing and streamlining social media marketing tasks.
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $14.99. Offers Free-forever plan.	Free Trial Available Starts at $24.2.
Pricing Plans Monthly Plans Annual Plans	Khoros Marketing Custom	Clarabridge Engage Custom	Free Forever Free Pro $14.99 $24.99 per month Advanced $24.99 $49.99 per month Max $49.99 $99.99 per month	Bootstrap $24.20 $29.00 per month Accelerate $40.80 $49.00 per month Pro $82.50 $99.00 per month Pro50 (Agency) $149.20 $179.00 per month Pro100 (Agency) $274.20 $329.00 per month Pro150 (Agency) $374.20 $449.00 per month
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