Kayako vs HappyFox Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Kayako

Help Desk Software

4.3 250 user ratings

Get Free Advice

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HappyFox

Help Desk Software

4.7 157 user ratings

Get Free Advice

Overview

Description	Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. Read more	HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history. Read more
Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $24.0. Offers Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 87% Momentum 65% Popularity 81%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 91% Momentum 62% Popularity 74%
SaaSworthy Awards	# 8 Most Popular # 8 Most Popular	# 2 Highly Rated # 4 Highly Rated

Features

Total Features	17 Features	19 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 14 More - Show Less
Unique Features	Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers	Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 250 user ratings	4.7/5 157 user ratings
Rating Distribution	Excellent 50.8% Very Good 35.2% Average 8% Poor 2.4% Terrible 3.6%	Excellent 72.6% Very Good 22.9% Average 3.2% Poor 1.3% Terrible 0%
User Sentiments	User-Friendly Interface, Knowledge Base, Email Integration, Ticket Management System Poor Customer Support, Limited Customization Options, Inadequate Reporting Functionality, Lack of Advanced Features	Easy to use interface, Excellent customer support, Highly customizable, Extensive integrations Mobile app limitations, Occasional slow performance, Limited reporting features, Lack of advanced automation
Review Summary	Kayako receives generally positive reviews for its user-friendly interface, ease of use, comprehensive features, and strong customer support. Reviewers praise its ticketing system, knowledge base, live chat, and reporting capabilities. The software is particularly popular among small businesses and startups due to its affordability and scalability. However, some users have reported occasional technical issues, limited customization options, and a lack of advanced features. Overall, reviewers agree that Kayako is a reliable and efficient customer service solution that can help businesses improve their customer support operations.	Overall, users praise HappyFox's user-friendly interface, ease of use, and comprehensive features. Its ticketing system, knowledge base, and reporting capabilities are highly regarded. Additionally, many users appreciate its mobile app and integrations with other applications. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the pricing. Overall, HappyFox is a popular choice among small businesses and startups due to its affordability and ease of use.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $24.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	ESSENTIAL Custom ENTERPRISE Custom	Basic (Agent-Based) $24.00 $29.00 per month Team (Agent-Based) $49.00 $69.00 per month Pro (Agent-Based) $99.00 $119.00 per month Enterprise Pro (Agent-Based) Custom Growth (Unlimited Agents) $1,999.00 $1,999.00 per month Scale (Unlimited Agents) $3,999.00 $3,999.00 per month Scale Plus (Unlimited Agents) $5,999.00 $5,999.00 per month Ultimate (Unlimited Agents) Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	CRMdesk 4.3 110 ratings Kayako Vs CRMdesk HelpDesk 4.5 81 ratings Kayako Vs HelpDesk Sitehelpdesk 4 1 ratings Kayako Vs Sitehelpdesk Teamwork Desk 4.5 84 ratings Kayako Vs Teamwork Desk BoldDesk 4.7 43 ratings Kayako Vs BoldDesk	HelpDesk 4.5 81 ratings HappyFox Vs HelpDesk Freshdesk 4.6 3,278 ratings HappyFox Vs Freshdesk BoldDesk 4.7 43 ratings HappyFox Vs BoldDesk Sitehelpdesk 4 1 ratings HappyFox Vs Sitehelpdesk AzureDesk 4.6 85 ratings HappyFox Vs AzureDesk
	View All Kayako Alternatives	View All HappyFox Alternatives