Inmoment |
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Visit Website
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| Description | Kapiche is an enhanced text analysis tool used to improve your customer satisfaction. It is an unbiased and transparent tool, which does not require any set up or built-in model to start working on it. The software comes with a Big picture view which helps you view your customers’ feedbacks and understand their opinions. With Kapiche, you can track the key metrics in your surveys. In addition, it offers sentiment analysis to identify the sentiment behind your customers’ feedback which helps you understand your customer better. Along with this, it provides segment analysis using which you can segment your customers and identify their concerns. Read more | Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. Read more |
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| SW Score & Breakdown |
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Total Features |
4 Features
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3 Features
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| Common Features for All |
Audience Analysis
Document Classification
Multi-language Support
Predictive Analysis
Segmentation
Sentiment Analysis
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Audience Analysis
Document Classification
Multi-language Support
Predictive Analysis
Segmentation
Sentiment Analysis
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| User Rating |
Not Available
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| Rating Distribution |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Kapiche Custom |
Starter Plan $299.00 $299.00 per year Enterprise Plan $599.00 $599.00 per year Corporate Plan Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 5 More
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| Company Details | Located in: Fortitude Valley, QLD - 4006 | Located in: Dublin, Ireland |
| Contact Details |
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