RingCentral Office |
| Description | JustCall is a futuristic cloud phone system for support and sales teams, facilitating seamless communication with clients situated in different parts of the globe. It is a suitable software designed to assist international call centres, SaaS companies, virtual workforces and remote teams. Getting new phone numbers ready with JustCall is quite easy. This way businesses get to connect with their client base located across 70 countries. At present 6000+ businesses depend on this particular software comprising special features like IVR, Live Call Monitoring, Call Recording and Fast Call Routing system. Moreover, integrating JustCall with other CRM tools in use is an easy and convenient task. Diallers can also mask their outgoing calls with personalised numbers. The data centres utilised by JustCall to maintain information provides high security to the recorded data. Also, organizations have the liberty to customise their business hours, thus receiving calls only when solicited. Read more | VICIdial is a cloud-based, open-source contact center solution for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features. In a single web-based interface, VICIdial combines inbound and outgoing phone calls, inbound email, and customer website chat. Users can use features like skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. When necessary, agents can alternate between processing outbound and inward calls. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows authorized agents, managers, and team leaders to monitor call campaign performance, user levels and permissions can be defined to restrict certain features or campaign accessibility. Read more |
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Robust Functionality, Ease of Use, Open-Source Platform, Extensive Integrations Outdated User Interface, Occasional Latency Issues, Technical Glitches, Limited Customer Support |
| Review Summary |
JustCall is a popular VoIP platform praised for its ease of use and integration with CRM systems like HubSpot and Pipedrive. Users appreciate its simple interface and ability to make and receive calls, send SMS messages, and record conversations. However, some users experience call quality issues, particularly over Wi-Fi, and have encountered occasional bugs or slow loading times. Customer support is generally responsive, but some users have reported difficulty resolving technical issues. Despite these drawbacks, JustCall remains a strong option for businesses seeking a reliable and affordable VoIP solution. |
Vicidial is lauded for its robust call center capabilities, including features like predictive dialing, IVR, call recording, and detailed reporting. Users appreciate its customization options, allowing them to tailor the software to their specific needs. The system's stability and reliability are also frequently mentioned, ensuring uninterrupted operations. However, some reviewers express concerns about the software's outdated interface and lack of modern features compared to competitors. Additionally, the complexity of the software may require a learning curve for new users. |
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Standard $20.00 $25.00 per user / month Premium $40.00 $50.00 per user / month Enterprise Custom |
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| Company Details | Located in: Newark, Delaware | Located in: St Petersburg, Florida |
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+1-727-245-1970 |
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