Incident.io vs PagerTree Comparison

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Incident.io

Incident Management Software

4.9 126 user ratings

Visit Website

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PagerTree

Incident Management Software

5 1 user ratings

Visit Website

Overview

Description

Incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. Read more

PagerTree empowers teams to share on-call responsibility and respond faster when incidents occurs. And it provides key features like On-Call Schedules, Escalation Layers, Reliable Notifications and much more. It is suitable for all types of organizations. Read more

Pricing Options

Free Trial Not Available
Starts at $16.00. Offers Custom plan.

Free Trial Available
Starts at $10.00. Offers Free-forever plan.

SW Score & Breakdown

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

74%
Momentum

67%
Popularity

82%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

61%
Momentum

67%
Popularity

81%

Features

Total Features	5 Features	5 Features
Common Features for All	Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels. Incident Prioritization Sets priority levels by considering the severity and impact of incidents Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Safety Management Precautionary measure to ensure the risks are estimated and mitigated Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 2 More - Show Less	Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels. Incident Prioritization Sets priority levels by considering the severity and impact of incidents Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Safety Management Precautionary measure to ensure the risks are estimated and mitigated Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.9/5 126 user ratings	5/5 1 user ratings
Rating Distribution	Excellent 91.3% Very Good 8.7% Average 0% Poor 0% Terrible 0%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
Review Summary	User reviews consistently praise Incident.io for its seamless Slack integration, making incident management effortless and intuitive. Users appreciate the platform's ability to automate key tasks, streamline communications, and foster a positive incident culture. While the pricing model for larger teams presents some drawbacks, the extensive customization options and responsive customer support are highly valued. Users highlight the platform's potential for future growth and innovation, with ongoing feature development addressing reported pain points.	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Starts at $16.00. Offers Custom plan.	Free Trial Available Starts at $10.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Starter $16.00 $19.00 per user / month Pro $23.00 $28.00 per user / month Enterprise Custom	Basic Free Pro $10.00 $10.00 per user / month Elite $20.00 $20.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Rootly Incident.io Vs Rootly FireHydrant 4.6 47 ratings Incident.io Vs FireHydrant StatusCast Incident Management Incident.io Vs StatusCast Incident Management PagerDuty 4.5 2,076 ratings Incident.io Vs PagerDuty Opsgenie 4.6 364 ratings Incident.io Vs Opsgenie	StatusCast Incident Management PagerTree Vs StatusCast Incident Management Pager Team Kintaba PagerTree Vs Kintaba AlertOps 4.7 111 ratings PagerTree Vs AlertOps PagerDuty 4.5 2,076 ratings PagerTree Vs PagerDuty
	View All Incident.io Alternatives	View All PagerTree Alternatives