Inbenta vs Swiftype Search Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Inbenta

Site Search Software

4.6 19 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Swiftype Search

Site Search Software

4.5 132 user ratings

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Overview

Description

Inbenta Knowledge is a powerful AI-based knowledge center that enables you to rapidly locate answers, manage knowledge, and easily produce knowledge to improve self-service. Inbenta's Knowledge, which is powered by a high-performing AI, allows for search by meaning and can translate human language to provide rapid responses to recurring user requests, resulting in higher customer satisfaction. Support requests are dramatically reduced, and your agents can focus on the few challenging issues that require human interaction, by providing keyword-agnostic access to commonly asked questions, product specifications, and more. Its robust analytics capabilities assist you in identifying search trends, popular subjects, and content gaps, allowing you to better respond to client requests and maximize self-serve assistance. Up to 95% correct response rates and a 10:1 self-service ratio are the results. Plus, owing to our long-tail SEO capabilities, your knowledge content may be indexed to help you enhance Google ranks and attract more traffic. The tool's ability to connect to third-party integrations and content sources via webhooks, APIs, and SDK connectors is the cherry on top. Read more

The Swiftype Search Search is a crawler-based site search solution that helps in bringing the most relevant information upon search right to the audience, users and customers. It has a very intuitive search feature and can be customised to a very high level. It has very powerful crawlers on its API platform and offers extensive developer tools. Plus, there is a very secure cloud infrastructure and a consolidated search for cross-domain systems. It offers good control over the functionality and style to the users exploring the search. The search serves a good refinement too, which means, the users could filter the searches with the help of filters, like author, price, date, etc. Moreover, they are even guided to autocomplete to bring to the fore what might matter most to them. Swiftype Search is adapted to suit the needs well and an amazing option for online businesses looking for a site search tool. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Available
Starts at $79.00. Offers Custom plan.

SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

82%
Momentum

66%
Popularity

82%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

80%
Momentum

67%
Popularity

87%

Features

Total Features	9 Features	8 Features
Common Features for All	App Integration Facilitates search in applications Auto Completion Guide users to the content, answers, or products that matter most with real-time results right as they type. Customizability Can be customized to a great extent to extract best results Filter Search Results Filter search results using secondary attributes like date, price, author, location, or content type, etc Indexing Allows to index content to support the search mechanism. Machine Learning An intelligent automation process that allows a bot to imitate or predict behavior by learning from historical behavioral patterns. Multi-Platform Lets the user search content across multiple platforms (domains, web properties etc.) with a single search Multilingual Search Supports search in websites with non-English content as well Search Relevance Display all of the most appropriate content based on the search terms Text Analytics Improves customer engagement by analyzing the available text data + 6 More - Show Less	App Integration Facilitates search in applications Auto Completion Guide users to the content, answers, or products that matter most with real-time results right as they type. Customizability Can be customized to a great extent to extract best results Filter Search Results Filter search results using secondary attributes like date, price, author, location, or content type, etc Indexing Allows to index content to support the search mechanism. Machine Learning An intelligent automation process that allows a bot to imitate or predict behavior by learning from historical behavioral patterns. Multi-Platform Lets the user search content across multiple platforms (domains, web properties etc.) with a single search Multilingual Search Supports search in websites with non-English content as well Search Relevance Display all of the most appropriate content based on the search terms Text Analytics Improves customer engagement by analyzing the available text data + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.6/5 19 user ratings	4.5/5 132 user ratings
Rating Distribution	Excellent 63.2% Very Good 36.8% Average 0% Poor 0% Terrible 0%	Excellent 59.8% Very Good 32.6% Average 5.3% Poor 0% Terrible 2.3%
User Sentiments	Not Available	Ease of Implementation, Powerful Search Engine, Extensive Customization Options, Excellent Customer Support Confusing User Interface, Occasional Indexing Issues, Limited Styling Options, High Pricing for Advanced Features
Review Summary	Not Available	Swifttype Site Search is a cloud-based service that allows users to easily add search functionality to their websites. It offers a range of features including natural language processing, synonyms, and type-ahead suggestions, to provide users with a more intuitive and relevant search experience. Reviewers praise its ease of use, powerful features, and ability to improve website traffic and engagement. They also mention its excellent customer support and documentation. However, some users have noted that its pricing can be a disadvantage for smaller businesses. Overall, Swifttype Site Search is a reliable and effective solution for businesses looking to enhance their website's search capabilities.
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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $79.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Inbenta Custom	Standard $79.00 $79.00 per month Pro $199.00 $199.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

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