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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | Humanforce suite provides a highly configurable, all-in-one human capital management solution tailored for enterprises. It delivers industry-specific workforce solutions designed to keep employees engaged and motivated to perform at their best. Features include demand-based scheduling, real-time rostered award interpretation, and compliance alerts. It offers flexibility in shift bidding and shift offerings, along with real-time attendance monitoring and notifications. Users can easily export data in various formats, access customizable dashboards, and visualize data effectively. Additionally, it allows for the management of leave accruals and projections, with restrictions based on location, department, and role. Read more | Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more |
Pricing Options |
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SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
19 Features
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15 Features
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Common Features for All |
Access Control
Analytics (Workforce)
Benchmarking
Billing and Invoicing
Compliance Management
Employee Dashboard
Leave Management
Location-based Scheduling
Mobile App
Multi-branch / Location Management
Process Automation
Regulations Enforcement
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Access Control
Analytics (Workforce)
Benchmarking
Billing and Invoicing
Compliance Management
Employee Dashboard
Leave Management
Location-based Scheduling
Mobile App
Multi-branch / Location Management
Process Automation
Regulations Enforcement
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Unique Features |
AI Powered Labor Optimization
Performance Scorecards
Workforce Forecasting
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AI Powered Labor Optimization
Performance Scorecards
Workforce Forecasting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Humanforce Custom |
Zendesk Workforce Management Custom |
View Detailed Pricing
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View Detailed Pricing
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Videos |
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Company Details | Located in: North Sydney, NSW - 2060 Founded in: 2002 | Located in: San Francisco, California - 94103 |
Contact Details |
1300 886 698 |
+1 415-418-7506 |
Social Media Handles |
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Not available |
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