HelpDesk vs Keeping Comparison

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk

Help Desk Software

4.4 50 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Keeping

Help Desk Software

4.6 49 user ratings

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Overview

Description	HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more. Read more	Gmail's innovative Keeping feature is revolutionizing the way businesses manage customer support directly from their inbox. By integrating ticket creation and assignment capabilities into Gmail, teams can now track response times and glean valuable insights to enhance their operations efficiently. Keeping allows for the automatic categorization of support requests—enabling tickets to be assigned, prioritized, and tagged based on specific content triggers. Furthermore, integration with e-commerce platforms such as Shopify means that customer order information is accessible in real time, directly within Gmail, providing a holistic view of customer interactions. This seamless connection empowers support teams to deliver personalized service without switching between applications. By streamlining customer support workflows, Keeping frees up valuable time, allowing businesses to focus on critical tasks and ensure their team is positioned to offer exceptional customer service. Read more
Pricing Options	Free Trial Available Starts at $29.0. Offers Custom plan.	Free Trial Available Starts at $10.00.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 78% Momentum 67% Popularity 76%	89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 75% Momentum 64% Popularity 79%
SaaSworthy Awards	# 17 Most Popular # 7 Fastest Growing	# 18 Fastest Growing

Features

Total Features	17 Features	14 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.4/5 50 user ratings	4.6/5 49 user ratings
Rating Distribution	Excellent 68% Very Good 16% Average 8% Poor 0% Terrible 8%	Excellent 65.3% Very Good 32.7% Average 2% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $29.0. Offers Custom plan.	Free Trial Available Starts at $10.00.
Pricing Plans Monthly Plans Annual Plans	Team $29.00 $34.00 per user / month Business $50.00 $59.00 per month Enterprise Custom	Team $10.00 $12.00 per user / month Organization $17.00 $20.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	BoldDesk 4.7 43 ratings Teamwork Desk 4.4 14 ratings HelpDesk Vs Teamwork Desk ReadyDesk 2.7 3 ratings HelpDesk Vs ReadyDesk Sitehelpdesk 4 1 ratings HelpDesk Vs Sitehelpdesk eStreamDesk 4.1 8 ratings HelpDesk Vs eStreamDesk	HelpDesk 4.4 50 ratings Keeping Vs HelpDesk BoldDesk 4.7 43 ratings Raiseaticket 4.8 9 ratings Keeping Vs Raiseaticket Teamwork Desk 4.4 14 ratings Keeping Vs Teamwork Desk HelpdeskEddy 4.8 4 ratings Keeping Vs HelpdeskEddy
	View All HelpDesk Alternatives	View All Keeping Alternatives