Kore.ai |
| Description | Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers. Read more | Using a simple no-code builder, Yellow.ai enables you to construct a comprehensive chatbot that represents your brand's identity. Their Natural Language Understanding (NLU) and Natural Language Processing (NLP) 'brain' engine enhances the self-learning of voice and text chatbots by recognizing multi-factorial intent, providing effective customer engagement, and providing on-point resolution. It’s all performed in real-time and with a 98 percent accuracy rate. Other platforms base their capabilities on existing NLP frameworks, but they use their unique in-house engine. Deliver genuine dialogues by accurately identifying intent and analyzing sentiment. Their chatbots use a zero-shot learning model, which means they can offer accurate results right away. Through one-click interfaces with your current knowledge base, you can train your bot on thousands of pages with zero manual work. The most useful feature is that these bots aren’t static. Every day, they crunch millions of anonymized chats across the network to enhance predictions and improve over time. You can get your first bot up and running in just 10 clicks by using their large collection of pre-built nodes. Read more |
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Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time |
Multi-Channel Support, Easy to Use Interface, Strong Customer Support, Advanced Analytics Limited Customization, Complex Integrations, Steep Learning Curve, Occasional Technical Issues |
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Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users. |
Yellow.ai is a chatbot platform praised for its user-friendly interface, advanced natural language processing (NLP), and seamless integration with various channels like websites and messaging apps. Users appreciate its ability to automate customer support, enhance engagement, and provide 24/7 assistance. However, some users find the learning curve steep, particularly for those unfamiliar with conversational AI. Customization options can be limited, and integration with existing systems can pose challenges. Concerns also exist regarding pricing and the need for ongoing maintenance. |
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Haptik Custom |
yellow.ai Custom |
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| Company Details | Located in: New York, New York Founded in: 2013 |
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