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| Description | Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers. Read more | GupShup software helps businesses to engage with their ideal customers across various channels through conversational messaging. This conversation and messaging suite offer a single messaging API for more than 30 channels and a rich artificial intelligence-powered conversational experience building tool kit for any kind of usage. Gupshup software is the leading conversational messaging suite empowering over 5 billion messages per month. This software holds the ability to enhance your business and with work of market partnership across devices, manufacturers messaging channels regional partners, ISVs, and telcos. GupShup solution allows businesses to make conversation an integral part of their customer engagement success. The main motto is to build conversation experience across marketing sales and support in the business through thousands of large and small emerging markets. It makes interaction with each other easy and quick. Moreover, it enables you to choose templates, customize their contents, and promptly publish them. With the help of a graphical editor, it creates the conversation flow, hence building brand awareness and increasing sales and revenue. GupShup software follows a quotation-based pricing strategy. Read more |
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Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time |
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| Review Summary |
Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users. |
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Haptik Custom |
Gupshup Custom |
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| Company Details | Located in: New York, New York Founded in: 2013 | Located in: San Francisco, California |
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+1-855-982-2997 |
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