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| Description | Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers. Read more | Olivia is a contextual chatbot built over an artificial neural network. Users can start utilising the particular chatbot either by speaking “Hey Olivia” or by writing a message as per need. The particular chatbot is organised in specific modules to get the addition of new capabilities streamlined, appropriately. Its modular framework also helps users write down relevant modules in one go and execute multiple tasks alike. Moreover, the information stored within is absolutely secure protected under stringent privacy policies. As a fully open-source platform, Olivia helps out users to generate an intuitive chatbot of their own and add in personalisations accordingly. Users are also allowed to add Olivia’s PWA (Progressive Web App) directly on the home screen of their website as per convenience. Messages sent to Olivia passes through a WebSocket and the results get calculated via an individual server in real-time, providing adequate outcomes. Read more |
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Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time |
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Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users. |
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Olivia Free |
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| Company Details | Located in: New York, New York Founded in: 2013 | Located in: Geneva, Switzerland |
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