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| Description | Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers. Read more | Bebot is an AI Travel Concierge Chatbot that provides instant recommendations for both popular and little-known local sites. Even one can indulge in restaurant bookings and airport/station search with this concierge chatbot. Recognised as the world’s leading real-time engagement and measurement platform, Bebot is extremely handy. The chatbot can be connected to, easily via Wi-Fi, Widget as well as QR Code/flyer. Furthermore, Bebot detects a user’s language settings and provides automated multilingual support. It allows individuals to chat in a friendly manner. The NLP offered by Bebot makes the conversation flow smoothly. Also, it gets smarter as more guests chat. With this concierge chatbot, people can book any activity or a table at a restaurant without making any further phone calls. Its easy-to-use interface offers automated replies 24/7. Also, by using Bebot, one can receive extremely navigable step-by-step directions that are shared over chat. Read more |
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Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time |
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Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users. |
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| Company Details | Located in: New York, New York Founded in: 2013 | Located in: Tokyo, Japan |
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