Halp vs DiamanteDesk Comparison

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Halp

Help Desk Software

4.8 48 user ratings

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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DiamanteDesk

Help Desk Software

4 1 user ratings

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Overview

Description	Halp is a smart AI-powered ticketing help desk developed specifically for Slack and Microsoft Teams enthusiasts. This type of system is becoming increasingly important for your customer service operation to function smoothly. It will allow your team to quickly handle client inquiries, requests for information, and incident reports that continue to build up across many channels. Halp is the best software for the productivity of your growing team. It's a modern help desk ticketing software that will seamlessly integrate with your Microsoft teams and slack; empowering your remote team to be happier and productive. It has a shared inbox that collects all customer support requests from various channels, customized workflows, and automatic pop-ups that assist deflect frequent consumer questions. A powerful workflow engine paired with advanced AI technology ensures your team never has to do the same work twice. With modern features like track, automate, and humanize; integration with Teams and Slack, Halp is leading the Help desk ticketing industry. If you are currently using a ticketing system, Halp offers strong interfaces with Zendesk, Jira, and other popular platforms. Read more	DiamanteDesk - easy-to-use help-desk Open Source support ticketing system and customer service solution that meets unique business requirements for eCommerce. DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to bring quality of your customer care to the new level. Read more
Pricing Options	Free Trial Available Starts at $15.00.	Free Trial Not Available Offers Free-forever plan.
SW Score & Breakdown	77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 75% Reviews 71% Momentum 62% Popularity 80%	78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 82% Reviews 68% Momentum 61% Popularity 71%
SaaSworthy Awards	# 4 Fastest Growing # 6 Fastest Growing	Not Available

Features

Total Features	6 Features	9 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 3 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 6 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.8/5 48 user ratings	4/5 1 user ratings
Rating Distribution	Excellent 79.2% Very Good 18.8% Average 0% Poor 2.1% Terrible 0%	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $15.00.	Free Trial Not Available Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Standard $15.00 $15.00 per user / month Premium $30.00 $30.00 per user / month Enterprise $45.00 $45.00 per user / month	DiamanteDesk Free
	View Detailed Pricing	View Detailed Pricing

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