Groove vs Twilio Frontline Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Groove

Sales Engagement Software

4.5 3,049 user ratings

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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Twilio Frontline

Sales Engagement Software

3 5 user ratings

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Overview

Description	This is one of the leading sales engagement platforms trusted by over 40,000 sales professionals. Groove is built for both inbound and outbound sales teams. It helps sales representatives to spend more time closing deals by streamlining each stage of the sales process. A minimum of 5 users are required in your sales team and Groove specializes in helping salespeople engage in accounts, boost revenue and grow the pipeline. It ensures that campaigns are not only timely but also maintain quality communication. With Groove, salespeople can build multi-step campaigns called “Flows” which gives a better view of which prospects are responding. This feature also ensures that you deliver the right message to the right recipient at the right time. In addition, it also sends follow up messages to the leads and collaboration of the entire team. Groove helps in finding the right solutions to fix errors by providing valuable insights into the system. This also includes templates for call scripts and emails and other sales activities. Overall, this is a well-liked and widely used platform for sales management. Read more	They are the customer layer for the internet, powering the most engaging interactions companies build for their customers. We provide simple tools that solve hard problems, delivered as a developer-first cloud platform with global reach and no shenanigans pricing. Securely connect with customers over their preferred channels with a programmable, ready-to-use application for sales teams. Read more
Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $20.00. Offers Free-forever and Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 90% Momentum 60% Popularity 83%	73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 72% Reviews 67% Momentum 61% Popularity 63%
SaaSworthy Awards	# 5 Highly Rated # 2 Fastest Growing	Not Available

Features

Total Features	13 Features	4 Features
Common Features for All	CRM Integration Automatically sends and receives the relevant information to the CRM Software that helps in time management Call List Management Maintains a systematic order of all the important phone numbers of clients. Call Monitoring Allows you listen to all inbound and outbound calls. Call Recording Facility to record calls with a set of conditions and compliance Content Management Helps you to create and customize your contents to make user and SEO friendly Email Automation Automates the emailing process by sending out targeted messages to clients based on time and specific actions. Email/Call Sequencing Arranges email and call lists into different segments or sequences that maintain data in a systematic manner. Inbox Integration Integrates with your email inbox and assembles all the sales activities into one unified place. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. Performance Analytics (Sales) Sales managers can track and monitor the performance of sales teams to eliminate errors or enhance performance. Sales Activity Automation Allows sales executives to set up and send follow up messages to the customers automatically. Team Management Ensures all the members of the sales teams satisfy clients by upgrading activities and answering questions in real-time. Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 10 More - Show Less	CRM Integration Automatically sends and receives the relevant information to the CRM Software that helps in time management Call List Management Maintains a systematic order of all the important phone numbers of clients. Call Monitoring Allows you listen to all inbound and outbound calls. Call Recording Facility to record calls with a set of conditions and compliance Content Management Helps you to create and customize your contents to make user and SEO friendly Email Automation Automates the emailing process by sending out targeted messages to clients based on time and specific actions. Email/Call Sequencing Arranges email and call lists into different segments or sequences that maintain data in a systematic manner. Inbox Integration Integrates with your email inbox and assembles all the sales activities into one unified place. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. Performance Analytics (Sales) Sales managers can track and monitor the performance of sales teams to eliminate errors or enhance performance. Sales Activity Automation Allows sales executives to set up and send follow up messages to the customers automatically. Team Management Ensures all the members of the sales teams satisfy clients by upgrading activities and answering questions in real-time. Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 1 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.5/5 3,049 user ratings	3/5 5 user ratings
Rating Distribution	Excellent 56.3% Very Good 38.8% Average 4.4% Poor 0.5% Terrible 0%	Excellent 20% Very Good 40% Average 0% Poor 0% Terrible 40%
User Sentiments	Seamless Salesforce Integration, Email Tracking Capabilities, Efficient Groove Flows, Easy-to-Use Calendar Scheduling Occasional Software Glitches, Limited Outlook Compatibility, Inconsistent Groove Dialer Performance, Complex Flow Management	Not Available
Review Summary	Overall, Groove receives positive feedback from users for its user-friendly interface, ease of use, and extensive features. Many reviewers highlight its intuitiveness, clean design, and ability to streamline communication and collaboration. Additionally, the platform's customization options, integrations with other tools, and mobile accessibility are frequently praised. However, some users mention occasional glitches and a learning curve for more advanced features. Additionally, pricing concerns and the lack of some specific functionalities are noted in a few reviews.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $20.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Groove Custom	Professional Free Team $20.00 $20.00 per user / month Enterprise Custom
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