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Genesys Cloud CX

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Overview

Description Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users. Users can meet their business needs in an efficient manner with the help of the software. Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys along with intelligent and world-class routing and digital transformations. It helps users to communicate with their clients in a personalized way, across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature if the software. Finally, the software allows users to artificial intelligence in order to automate the dialogues and hire the top agents with predictive routing in the assisted services. Read more VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view. Read more
Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $50.00. Offers Custom plan.

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Installed - Windows
  • SaaS/Web/Cloud
  • Installed - Windows
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.3/5 1,932 user ratings
4.8/5 145 user ratings
Rating Distribution
  • Excellent

    37.1%
  • Very Good

    52.9%
  • Average

    8.5%
  • Poor

    1.5%
  • Terrible

    0%
  • Excellent

    79.3%
  • Very Good

    19.3%
  • Average

    1.4%
  • Poor

    0%
  • Terrible

    0%
User Sentiments

    Flexible and Customizable Platform, Extensive Integration Capabilities, Robust Routing Engine, Comprehensive Reporting and Analytics

    Complex System Architecture, Product Documentation Needs Improvement, Technical Support Response Time Inconsistency, High Cost of Implementation and Maintenance

    User-Friendly Interface, Responsive Support Team, Extensive Reporting Functionality, Comprehensive Customization Options

    Limited Agent Evaluation Metrics, Occasional System Errors, Occasional Support Delays, Limited Chat Functionality

Review Summary

Genesys PureEngage is generally praised for its user-friendly interface, ease of use, and comprehensive features. Reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving customer interactions. They also appreciate the flexibility and customization options, enabling businesses to tailor the solution to their specific needs. However, there were occasional mentions of technical glitches and integration challenges, which could be addressed for a smoother user experience. Overall, Genesys PureEngage is a well-regarded platform that helps organizations deliver exceptional customer service.

Users generally praise VCC Live for its robust features, ease of use, and excellent customer support. Reviewers commend its comprehensive functionality, including customizable dashboards, call monitoring, and real-time analytics, which provide valuable insights into agent performance and customer interactions. Users appreciate its user-friendly interface, with intuitive navigation and straightforward reporting, making it accessible to users of all skill levels. Additionally, VCC Live's customer support team receives consistent praise for their responsiveness, expertise, and willingness to go the extra mile.

  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $50.00. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Genesys PureEngage Custom

Standard $50.00 $60.00 per month

Professional $70.00 $85.00 per month

Multichannel $85.00 $105.00 per month

Premium Custom

 
View Detailed Pricing
View Detailed Pricing

Alternatives

 

Screenshots & Videos

Screenshots Genesys Portal
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Vendor information

Company Details Located in: Daly City, California Located in: Budapest, Hungary
Contact Details

+1.855.257.8219

https://www.genesys.com/platform/pureengage

+36 1 999-7400

https://vcc.live/call-center

Social Media Handles

Not available

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