BirdEye |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more. Read more | Sekker's robust platform facilitates the seamless collection and analysis of feedback, enabling businesses to quickly and effectively implement improvements. With a variety of survey types and customization options, one can tailor the questionnaire to the exact needs before effortlessly sharing it with targeted audiences. Moreover, real-time monitoring ensures that one is continuously in the know, with immediate access to all feedback. An intelligent sentiment analysis tool even decodes the nuances of text-based responses, providing a deep understanding of the customer's thoughts. This incisive data is then presented through a user-friendly interface, showcasing valuable metrics such as response rates and overall participation, allowing to make informed business decisions at a glance. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Total Features |
6 Features
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7 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Automated Review System, Extensive Integrations, User Friendly Interface, Excellent Customer Service Platform Bugs and Glitches, Confusing Features, Limited Customization Options, Ineffective Social Media Syncing |
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| Review Summary |
User reviews for Experience.com highlight its strengths in automated review collection, seamless social media integration, and exceptional customer service. The platform is praised for its ease of use, ability to streamline workflows, and valuable insights into customer satisfaction. However, some users note challenges with the new platform's bugginess and occasional difficulties with customer support responsiveness. While the platform is generally well-received, users suggest focusing on addressing technical glitches and enhancing communication to further elevate the user experience. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Experience.com Custom |
Free Free Starter $19.99 $19.99 per month Startup $49.99 $49.99 per month Business $79.99 $79.99 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
+ 1 More
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| Videos | Not Available |
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| Company Details | Located in: San Ramon, California Founded in: 2015 |
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| Contact Details |
(888) 701-4501 |
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| Social Media Handles |
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