BirdEye |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more. Read more | Introducing riivu—the go-to service for managing online reviews! This state-of-the-art platform offers a comprehensive set of tools to help monitor, generate, share, and manage online reviews. With its advanced analytics and intuitive performance dashboard will be able to easily track customer satisfaction levels, identify trends, and spot potential problems before they become serious issues. This can prevent negative publicity and damage to the brand's reputation. As well as keeping an eye on how the customer is doing in the review world, riivu also allows actively to shape public persona by generating high-quality content tailored to targeted audience. Utilizing best practices from both SEO and social media marketing strategies, riivu makes it easy for any professional to attract new customers with engaging reviews that show off the value of their product or service. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
6 Features
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4 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Monitoring
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Automated Review System, Extensive Integrations, User Friendly Interface, Excellent Customer Service Platform Bugs and Glitches, Confusing Features, Limited Customization Options, Ineffective Social Media Syncing |
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| Review Summary |
User reviews for Experience.com highlight its strengths in automated review collection, seamless social media integration, and exceptional customer service. The platform is praised for its ease of use, ability to streamline workflows, and valuable insights into customer satisfaction. However, some users note challenges with the new platform's bugginess and occasional difficulties with customer support responsiveness. While the platform is generally well-received, users suggest focusing on addressing technical glitches and enhancing communication to further elevate the user experience. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Experience.com Custom |
Riivu $66.58 $99.00 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Company Details | Located in: San Ramon, California Founded in: 2015 | Located in: Florida |
| Contact Details |
(888) 701-4501 |
+1 866-530-5301 |
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