BirdEye |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more. Read more | Octoparse VOC is a revolutionary AI-native tool that will transform the way they gather and analyze customer feedback. With Octoparse VOC, they can receive reliable and actionable consumer insights within seconds. This advanced technology quickly surfaces customer pain points, drivers, and sentiments from online reviews, making it easier for them to understand the preferences of their target audience. This adaptive NLP model and Generative AI, Octoparse VOC create human-quality insights reports at scale. This tool helps them identify areas where they can win market share, allowing them to take effective action and soar to the top of their industry. Octoparse VOC streamlines the data collection process by centralizing reviews in a matter of minutes. Simply provide a URL, keyword, or ASIN, and This top-tier data collection technique will collect and organize authentic reviews for them. Plus, the data is automatically updated so they can always have the most up-to-date information at their fingertips. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
6 Features
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5 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Automated Review System, Extensive Integrations, User Friendly Interface, Excellent Customer Service Platform Bugs and Glitches, Confusing Features, Limited Customization Options, Ineffective Social Media Syncing |
Not Available
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| Review Summary |
User reviews for Experience.com highlight its strengths in automated review collection, seamless social media integration, and exceptional customer service. The platform is praised for its ease of use, ability to streamline workflows, and valuable insights into customer satisfaction. However, some users note challenges with the new platform's bugginess and occasional difficulties with customer support responsiveness. While the platform is generally well-received, users suggest focusing on addressing technical glitches and enhancing communication to further elevate the user experience. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Experience.com Custom |
Free Free Essential $65.00 $79.00 per month Scale $199.00 $249.00 per month Enterprise Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Videos | Not Available |
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| Company Details | Located in: San Ramon, California Founded in: 2015 | Located in: Diamond Bar, California - 91765 |
| Contact Details |
(888) 701-4501 |
+1 626-778-0099 |
| Social Media Handles |
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Not available |
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