BirdEye |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more. Read more | fetch.review offers an exceptional online review management solution designed for seamless use. It empowers businesses to effortlessly manage multiple locations with just a click, enhancing online visibility and customer engagement. By utilizing innovative QR code technology, Fetch allows businesses to unlock reviews through a quick scan, easily integrating this feature into thank-you cards or in-store displays. The platform simplifies the process of maintaining an up-to-date customer database by enabling easy importation of client lists via CSV files. Business owners can directly respond to reviews through Fetch, strengthening customer relationships and showcasing responsiveness. With SMS and email integration, it becomes a breeze to invite more customers to leave reviews, boosting a business's online reputation. One of Fetch's standout features is its user-friendly interface, making it one of the simplest yet most powerful tools for managing online reviews. It's designed to not only safeguard their reputation by preventing negative feedback from going public but also to elevate their business's presence on platforms like Google Maps. Whether you're handling one business or many, Fetch provides all the tools necessary for comprehensive online reputation management, ensuring their brand shines brightly in the digital world. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
6 Features
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2 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Monitoring
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Automated Review System, Extensive Integrations, User Friendly Interface, Excellent Customer Service Platform Bugs and Glitches, Confusing Features, Limited Customization Options, Ineffective Social Media Syncing |
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| Review Summary |
User reviews for Experience.com highlight its strengths in automated review collection, seamless social media integration, and exceptional customer service. The platform is praised for its ease of use, ability to streamline workflows, and valuable insights into customer satisfaction. However, some users note challenges with the new platform's bugginess and occasional difficulties with customer support responsiveness. While the platform is generally well-received, users suggest focusing on addressing technical glitches and enhancing communication to further elevate the user experience. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Experience.com Custom |
Standard Subscription Others Medium Subscription Others Large Subscription Others |
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View Detailed Pricing
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View Detailed Pricing
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| Company Details | Located in: San Ramon, California Founded in: 2015 |
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| Contact Details |
(888) 701-4501 |
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| Social Media Handles |
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