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BirdEye

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Experience.com logo
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Eatrev logo
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Overview

Description Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more. Read more Eatrev platform is designed to help them transform their reviews into revenue, boosting their overall success in the competitive food industry. With Review Boost on Turbocharge, they can effortlessly increase their Google Business reviews and attract more customers to their establishment. But that's not all; this hassle-free reputation management makes it easier for them to stay on top of their online ratings and make smart decisions to improve their restaurant's image. This smart analytics feature gives them a comprehensive understanding of your online reputation, allowing them to make data-driven decisions to drive your business forward. With Eatrev, they can easily monitor, track, and respond to reviews from third-party platforms, ensuring that your customers' voices are always heard. They understand the importance of maintaining a positive online presence, and that's why they have made it their mission to help them achieve and maintain just that. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    75%
  • Momentum
    67%
  • Popularity
    82%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    86%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    62%

Features

Total Features
6 Features
5 Features
Common Features for All
    Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts
    Customer Review Platform Facilitates timely and proper collection of product and/or business reviews
    Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement
    Response Management Allows timely responding to the feedback given by the product users/hotel guests
    Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online
  • + 3 More - Show Less
    • Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts
      Customer Review Platform Facilitates timely and proper collection of product and/or business reviews
      Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement
      Response Management Allows timely responding to the feedback given by the product users/hotel guests
      Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
      Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Online
    • Online

    Reviews & Ratings

    User Rating
    4.7/5 70 user ratings
    Not Available
    Rating Distribution
    • Excellent

      88.6%
    • Very Good

      4.3%
    • Average

      0%
    • Poor

      2.9%
    • Terrible

      4.3%
    Not Available
    User Sentiments

      Automated Review System, Extensive Integrations, User Friendly Interface, Excellent Customer Service

      Platform Bugs and Glitches, Confusing Features, Limited Customization Options, Ineffective Social Media Syncing

      Not Available
    Review Summary

    User reviews for Experience.com highlight its strengths in automated review collection, seamless social media integration, and exceptional customer service. The platform is praised for its ease of use, ability to streamline workflows, and valuable insights into customer satisfaction. However, some users note challenges with the new platform's bugginess and occasional difficulties with customer support responsiveness. While the platform is generally well-received, users suggest focusing on addressing technical glitches and enhancing communication to further elevate the user experience.

    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Experience.com Custom

    Eatrev Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Vendor information

    Company Details Located in: San Ramon, California Founded in: 2015

    Not available

    Contact Details

    (888) 701-4501

    https://www.experience.com/

    Not available

    https://eatrev.com/

    Social Media Handles

    Not available

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