eStreamDesk vs Revelation helpdesk Comparison

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

eStreamDesk

Help Desk Software

4.3 3 user ratings

Get Free Advice

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Revelation helpdesk

Help Desk Software

4.8 8 user ratings

Get Free Advice

Overview

Description

eStreamDesk is a flexible platform enabling the helpdesk team to quickly and deftly manage tons of requests from various services. eStreamDesk is like email on steroids. All incoming e-mails are automatically converted to tickets and assigned according to the rules you define. eStreamDesk integrates directly with Twitter. Each and every tweet becomes a support ticket. Another quick and easy way to communicate with your raving fans. Save time on answering the same questions over and over again. Create a highly targeted, information-rich knowledge base. Read more

Revelation helpdesk software optimizes email management by seamlessly converting and organizing emails into tickets through its automated "Email to Ticket" parser. The Self Service Interface, customizable for a personalized experience, empowers end-users and managers to log new tickets, view existing ones, and access dashboards effortlessly. Additionally, the Live Chat feature enables instant connections, allowing users to resolve issues swiftly and ensuring a seamless support experience. Read more

Pricing Options

Free Trial Available
Starts at $29.00. Offers Free-forever plan.

Free Trial Available
Starts at $19.00. Offers Free-forever and Custom plan.

SW Score & Breakdown

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%
Reviews

72%
Momentum

60%
Popularity

66%

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

74%
Momentum

61%
Popularity

73%

Features

Total Features	10 Features	13 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 7 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 10 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 3 user ratings	4.8/5 8 user ratings
Rating Distribution	Excellent 33.3% Very Good 66.7% Average 0% Poor 0% Terrible 0%	Excellent 75% Very Good 25% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $29.00. Offers Free-forever plan.	Free Trial Available Starts at $19.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	FREELANCER Free SMALL BUSINESS $29.00 $29.00 per month PROFESSIONAL $75.00 $75.00 per month ENTERPRISE $212.00 $212.00 per month	Core Free Select $19.00 $24.00 per month Prime $39.00 $49.00 per month Game Plan $59.00 $74.00 per month Agents $4,900.00 $4,900.00 Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings eStreamDesk Vs HelpDesk ReadyDesk 4.2 10 ratings eStreamDesk Vs ReadyDesk Sitehelpdesk 4 1 ratings eStreamDesk Vs Sitehelpdesk HelpdeskEddy 4.5 2 ratings eStreamDesk Vs HelpdeskEddy Teamwork Desk 4.5 84 ratings eStreamDesk Vs Teamwork Desk	HelpDesk 4.5 81 ratings Revelation helpdesk Vs HelpDesk BoldDesk 4.7 43 ratings Revelation helpdesk Vs BoldDesk HelpdeskEddy 4.5 2 ratings Revelation helpdesk Vs HelpdeskEddy AzureDesk 4.6 85 ratings Revelation helpdesk Vs AzureDesk Help Desk Premier 4.2 11 ratings Revelation helpdesk Vs Help Desk Premier
	View All eStreamDesk Alternatives	View All Revelation helpdesk Alternatives