Enigmai vs Zendesk Workforce Management Comparison

Enigmai

Workforce Management Software

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Workforce Management

Workforce Management Software

4.4 2,275 user ratings

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Overview

Description

Enigmai name suggests this goal is to bring a sense of mystery and ingenuity to the way they manage their workforce. They developed Enigmai to automate processes and make their life easier. Enigmai uses past information and defined SLAs to predict the number of employees needed accurately. Not only that, but it also takes into consideration holidays, campaigns, and even the day of the week and month. But that's not all. Enigmai goes above and beyond to ensure employee satisfaction. This system allows employees to choose their preferences, request days off, and even exchange shifts. And managers, don't worry about the hassle of managing shift breaks. Enigmai lets employees choose their break preferences and allows managers to approve and manage them in real time. This means that everyone is on the same page and decisions are made efficiently. One of the best things about Enigmai is that it supports any database. That's right, no need to worry about introducing a new infrastructure to their organization. The database is entirely yours and they have full control over it. And for easy access to their information, they provide APIs to this system. Read more

Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Available
Offers Custom plan.

SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

81%
Momentum

62%
Popularity

65%

Features

Total Features	12 Features	15 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 8 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 9 More - Show Less
Unique Features	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	Not Available	4.4/5 2,275 user ratings
Rating Distribution	Not Available	Excellent 54.3% Very Good 36.2% Average 6.5% Poor 1.7% Terrible 1.3%
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Enigmai Custom	Zendesk Workforce Management Custom
	View Detailed Pricing	View Detailed Pricing

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