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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | EngageBay Helpdesk System prioritizes and solves customer support tickets in minutes using a simple help desk software. It answers as many tickets from one interface with no limitations on tickets at all. The system helps to track every customer interaction in one place so that support agents are empowered to give great customer experience. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created. Read more | With ServiceNow Customer Service Management (CSM), can create effortless customer experiences that span the entire journey, from initial issue to resolution. CSM unifies front, middle, and back offices on a single platform, empowering teams to proactively address customer issues and instantly handle common customer requests. Increased customer satisfaction, reduced case volume, and lower costs. Read more |
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SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
16 Features
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17 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
Not Available
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Rating Distribution |
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Review Summary |
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ServiceNow receives praise for its robust IT service management capabilities, streamlined workflow automation, and user-friendly interface. Users appreciate its scalability and ability to enhance various business processes. Continuous updates and responsive customer support contribute to a positive overall experience. However, some users find its intricate configurations challenging to learn, and the cost of implementation and licensing can be a concern for smaller organizations. A desire for more straightforward customization options has also been expressed. |
Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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EngageBay HelpDesk System Free |
Standard Custom Professional Custom Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
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+ 4 More
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Videos |
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Company Details | Located in: Wilmington, DE - 19801 | Located in: Santa Clara, California Founded in: 2004 |
Contact Details |
+1.(877).509.3570 |
+1 408-501-8550 https://www.servicenow.com/products/customer-service-management.html |
Social Media Handles |
Not available |
Not available |
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