Emetti vs Helpy Comparison

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Emetti

Help Desk Software

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpy

Help Desk Software

4 2 user ratings

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Overview

Description	Emetti Announce is a changelog as a service used to build your newsfeed. Prepare announcements, and send posts from your newsfeed to social media distribution. Engage your customers with current product updates and special announcements. Collaborate with your team and collect feedback to optimize your performance. Professionals, Small, Medium, and Large companies make use of the software. Read more	Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Designed for single-tenant private cloud deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep data private and secure. Helpy works across all devices, allowing your team to deliver great support everywhere and anywhere. Helpy connects to your incoming support email addresses, converting each message into a ticket that can be assigned agents, teams, and tracked by status throughout its' life. Read more
Pricing Options	Free Trial Available Starts at $19.00.	Free Trial Available Starts at $15.0. Offers Custom plan.
SW Score & Breakdown	77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 86% Reviews 60% Momentum 62% Popularity 65%	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 65% Momentum 63% Popularity 71%
SaaSworthy Awards	Not Available	# 13 Fastest Growing

Features

Total Features	11 Features	16 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 8 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less
Unique Features	Multi-language Support Available in multiple languages to support global customers	Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows Installed - Mac	SaaS/Web/Cloud Installed - Windows Installed - Mac
Modes of Support	Online	Online
API Support	NA	Available

Reviews & Ratings

User Rating	Not Available	4/5 2 user ratings
Rating Distribution	Not Available	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $19.00.	Free Trial Available Starts at $15.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Essential $19.00 $19.00 per month Standard $49.00 $49.00 per month Professional $99.00 $99.00 per month	Basic $15.00 $15.00 per user / month Essential $25.00 $25.00 per user / month Total $50.00 $50.00 per user / month Enterprise Custom Self Hosted $40.00 $40.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	AnnounceKit 4.9 56 ratings Announceway HelpDesk 4.5 81 ratings Emetti Vs HelpDesk EngageBay Helpdesk System Emetti Vs EngageBay Helpdesk System BoldDesk 4.7 43 ratings Emetti Vs BoldDesk	ProProfs Help Desk 4.7 54 ratings Helpy Vs ProProfs Help Desk HelpDesk 4.5 81 ratings Helpy Vs HelpDesk Snappy 4.5 2 ratings Helpy Vs Snappy Help Desk Premier 4.2 11 ratings Helpy Vs Help Desk Premier BoldDesk 4.7 43 ratings Helpy Vs BoldDesk
	View All Emetti Alternatives	View All Helpy Alternatives