Dialer360 vs uContact Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Dialer360

Call Center Software

4.7 19 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

uContact

Call Center Software

4.7 55 user ratings

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Overview

Description

One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone. Read more

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. Read more

Pricing Options

Free Trial Available

Free Trial Not Available
Starts at $40.00.

SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

88%
Reviews

73%
Momentum

60%
Popularity

74%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

80%
Momentum

60%
Popularity

72%

Features

Total Features	7 Features	10 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 4 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 19 user ratings	4.7/5 55 user ratings
Rating Distribution	Excellent 73.7% Very Good 26.3% Average 0% Poor 0% Terrible 0%	Excellent 78.2% Very Good 14.5% Average 3.6% Poor 3.6% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available	Free Trial Not Available Starts at $40.00.
Pricing Plans Monthly Plans Annual Plans	Dialer360 Others Voice Broadcasting (VB360) Others VoIP360 (VoIP Credit) Others	Classic (Cloud) $50.00 $50.00 per user / month Omni (Cloud) $60.00 $60.00 per user / month Play (Cloud) $60.00 $60.00 per user / month Full (Cloud) $70.00 $70.00 per user / month Classic (On-Premise) $40.00 $40.00 per user / month Omni (On-Premise) $50.00 $50.00 per user / month Play (On-Premise) $50.00 $50.00 per user / month Full (On-Premise) $60.00 $60.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HoduCC 4.8 20 ratings Dialer360 Vs HoduCC Call Center Studio 4.8 130 ratings Dialer360 Vs Call Center Studio PrimoDialler 4.9 100 ratings Dialer360 Vs PrimoDialler CallCenterHosting Predictive Dialer 3 2 ratings TelebuHub Dialer360 Vs TelebuHub	Call Center Studio 4.8 130 ratings uContact Vs Call Center Studio TelebuHub uContact Vs TelebuHub Vonage Contact Center 4.3 131 ratings FIVE CRM 4.7 32 ratings DialedIn 4.8 45 ratings
	View All Dialer360 Alternatives	View All uContact Alternatives