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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Delighted logo
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Cognito Forms

Online Form Builder Software

4.5 541 user ratings

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Overview

Description Delighted is a comprehensive employee and customer feedback management software for brands and companies to collect actionable feedback in real-time as per convenience. As a self-serve experience management platform, it analyses the feedback, helping companies make data-driven decisions. The software allows users to create enjoyable best practice surveys in no time with higher response rates. With Delighted, companies can customise the look and feel of the surveys along with items like logos and colours. The questions are personalised to each recipient’s specific situations. Also, the software comes equipped with a REST API integration that is capable of delivering customer experience surveys across multiple channels in real-time. Moreover, automated survey schedules and multi-channel delivery surveys within the same are available with multi-language support. Delighted’s real-time dashboard presents feedback in an instant, while its powerful tools offer a detailed understanding of the collected feedback on the go. Moreover, it generates comprehensive reports for feedback, which can be segmented according to keywords, tags, scores etc. Finally, the software closes the loop, promoting data-driven decisions to uplift customer engagement. Read more Formaloo is a business data OS that helps to create beautiful forms, customisable apps without any code, and access-controlled databases. Trusted by more than 20,000 businesses in 30+ countries, this OS helps to create powerful rational databases and connect building blocks like tables, charts, forms, widgets, reports, and many more. Formaloo allows businesses to power their data collecting with elegant, yet powerful, web forms that don't require any coding to create. Lead capture, money collection, process creation, survey administration, and much more are all possible with this OS. Formaloo further helps businesses to organise their workspace into different teams, clients, projects, and departments. It manages secure access of team members and allows them to collaborate in real-time easily. To create powerful custom interfaces, Formaloo is a great OS. It helps to create seamless UI in minutes for businesses without needing developers. It also helps connect workflows with thousands of apps and services like Slack, Salesforce, Google, Facebook, Shopify, etc. Read more Cognito Forms ranks among the best online form builder tools that offer amazing security and integrations. To start of which, there is a high level of encryption that keeps all the entry data safe. It comes with HIPAA compliance for unlimited forms, which adds an extra layer of security over sensitive data collection with SSL security, data encryption and auto system log off. And since long forms and surveys put off most of the visitors, Cognito Forms offer page breaks for complex questionnaires along with the progress bar to keep them interested. Users can even integrate payment gateways along with the forms to accept payments via credit cards, Square and PayPal. Cognito Forms offers email notifications too so that the users get notified for every filled up form. So, if you want an online form builder with immense security, Cognito Forms seems to be the right one for you. Read more
Pricing Options
  • Free Trial Available
  • Starts at $224.00. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $9.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $15.00. Offers Free-forever plan.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    88%
  • Momentum
    64%
  • Popularity
    81%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    81%
  • Momentum
    61%
  • Popularity
    78%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    85%
  • Momentum
    71%
  • Popularity
    89%
SaaSworthy Awards
Not Available
Not Available
# 11 Highly Rated # 3 Fastest Growing

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Online
  • Online
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.8/5 104 user ratings
4.8/5 147 user ratings
4.5/5 541 user ratings
Rating Distribution
  • Excellent

    81.7%
  • Very Good

    17.3%
  • Average

    0%
  • Poor

    0%
  • Terrible

    1%
  • Excellent

    85%
  • Very Good

    12.2%
  • Average

    0.7%
  • Poor

    0.7%
  • Terrible

    1.4%
  • Excellent

    69.9%
  • Very Good

    17.4%
  • Average

    6.8%
  • Poor

    2%
  • Terrible

    3.9%
User Sentiments

    Ease of Use, Intuitive User Interface, Extensive Integrations, Customizable Surveys

    Limited Reporting Functionality, Occasional Downtime, Lack of Advanced Features, Difficult Customization Options

    Not Available

    Ease of Use, Powerful Conditional Logic, Excellent Customer Support, Extensive Customization Options

    Limited Design Flexibility, Occasional Performance Issues, Confusing Workflow Functionality, Limited Free Plan Features

Review Summary

User reviews for Delighted highlight its ease of use, intuitive design, and comprehensive features for collecting and analyzing customer feedback. Users praise its user-friendly templates, fast setup, and integration with various tools like Slack and Salesforce. The platform is also commended for its responsiveness and helpful customer support. While Delighted is generally well-received, some users wish for more advanced reporting options and automation features. Despite these minor shortcomings, Delighted is consistently praised as a valuable tool for gathering real-time feedback and improving customer satisfaction.

Formaloo is a form builder praised for its versatility, offering a wide range of features beyond simple forms, including quizzes, surveys, and custom applications. Users appreciate its user-friendly interface, especially the drag-and-drop functionality, and its extensive template library. While praised for its value and constant updates, some users note a learning curve for advanced features and occasionally experience bugs or UI inconsistencies. The customer support, however, is generally considered to be responsive and helpful.

Cognito Forms receives favorable feedback for its user-friendliness, customization options, and seamless integration with other applications. Users appreciate the drag-and-drop form builder, which simplifies the process of creating visually appealing forms. The ability to customize forms with conditional logic, calculations, and custom branding is also well-received. Additionally, Cognito Forms integrates seamlessly with popular platforms like Salesforce, HubSpot, and Zapier, allowing for efficient data management and automation of workflows. However, some users have reported occasional technical glitches and limited reporting capabilities.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $224.00. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $9.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $15.00. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Premium $224.00 $224.00 per month

Premium Plus Custom

Free Free

Plus $9.00 $19.00 per user / month

Pro $19.00 $49.00 per user / month

Enterprise Custom

Individual Free

Pro $15.00 $15.00 per month

Team $35.00 $35.00 per month

Enterprise $99.00 $99.00 per month

 
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View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

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Videos Video Thumbnail
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Vendor information

Company Details Located in: Palo Alto, California Founded in: 2013 Located in: Tallinn, Estonia Founded in: 2020 Located in: Columbia, South Carolina Founded in: 2013
Contact Details

Not available

https://delighted.com/

+372-57852237

https://www.formaloo.com/en/

Not available

https://www.cognitoforms.com

Social Media Handles

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