SurveyMonkey |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Delighted is a comprehensive employee and customer feedback management software for brands and companies to collect actionable feedback in real-time as per convenience. As a self-serve experience management platform, it analyses the feedback, helping companies make data-driven decisions. The software allows users to create enjoyable best practice surveys in no time with higher response rates. With Delighted, companies can customise the look and feel of the surveys along with items like logos and colours. The questions are personalised to each recipient’s specific situations. Also, the software comes equipped with a REST API integration that is capable of delivering customer experience surveys across multiple channels in real-time. Moreover, automated survey schedules and multi-channel delivery surveys within the same are available with multi-language support. Delighted’s real-time dashboard presents feedback in an instant, while its powerful tools offer a detailed understanding of the collected feedback on the go. Moreover, it generates comprehensive reports for feedback, which can be segmented according to keywords, tags, scores etc. Finally, the software closes the loop, promoting data-driven decisions to uplift customer engagement. Read more | Fidloop is the ultimate tool for turning user feedback into actionable product optimizations, enabling them to build exactly what their users need. This powerful survey and user feedback software allows them to create unlimited, fully customizable feedback boards where users can share their thoughts and vote on desired features. With AI spam detection and customizable spam rules, they can keep their feedback boards clean and focused. Plus, the rate-limiting feature ensures that spamming is a thing of the past. Fidloop seamlessly integrates with its brand, offering customizable feedback boards and product roadmaps to keep its users updated and engaged. Manage multiple projects effortlessly and invite as many users as needed to participate in their feedback boards. By leveraging Fidloop, they empower their development team with precise, user-driven insights, ensuring their product evolves in alignment with user demands. Whether they're a startup or a well-established enterprise, Fidloop simplifies the feedback process, making it both efficient and highly effective. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
13 Features
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2 Features
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| Common Features for All |
360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Kiosk Survey
Mobile Survey
Multiple Question Types
Online Survey
Question Branching
Site Intercept Survey
Support Audio / Images / Video
Survey Templates
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360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Kiosk Survey
Mobile Survey
Multiple Question Types
Online Survey
Question Branching
Site Intercept Survey
Support Audio / Images / Video
Survey Templates
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Ease of Use, Intuitive User Interface, Extensive Integrations, Customizable Surveys Limited Reporting Functionality, Occasional Downtime, Lack of Advanced Features, Difficult Customization Options |
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| Review Summary |
User reviews for Delighted highlight its ease of use, intuitive design, and comprehensive features for collecting and analyzing customer feedback. Users praise its user-friendly templates, fast setup, and integration with various tools like Slack and Salesforce. The platform is also commended for its responsiveness and helpful customer support. While Delighted is generally well-received, some users wish for more advanced reporting options and automation features. Despite these minor shortcomings, Delighted is consistently praised as a valuable tool for gathering real-time feedback and improving customer satisfaction. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Free Free Premium $224.00 $224.00 per month Premium Plus Custom |
Basic $14.99 $14.99 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 2 More
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| Videos |
+ 2 More
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| Company Details | Located in: Palo Alto, California Founded in: 2013 |
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| Contact Details |
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| Social Media Handles |
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