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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description DAINA is here to revolutionize their business operations. This cutting-edge management system is designed to streamline their processes, boost productivity, and grow their business. With DAINA, they can effectively manage all their day-to-day tasks, projects, workforce, and internal processes in one convenient and user-friendly platform. This team of experts will reprogram the core system to seamlessly integrate with their unique operations, ensuring maximum efficiency and minimum disruptions. But that's not all. With DAINA, they'll experience reduced timescales compared to other bespoke options. That means they can start seeing results and reaping the benefits of DAINA's powerful management system in no time. Don't waste another minute struggling with outdated and complicated systems. Upgrade to DAINA and let us take their business to the next level. This enthusiastic team is dedicated to providing they with a top-notch, user-friendly experience. Read more AgentTime revolutionary software solution was designed with small and medium-sized call centers in mind, providing an affordable option for efficient workforce management. This innovative Call Center Designer and SimACD make scheduling a breeze by utilizing your shift definitions, agent profiles, and agent requirements for both inbound and outbound environments. With AgentTime, they can rest assured that your agents will always be where they need to be, when they need to be there, ensuring optimal productivity and customer satisfaction. This user-friendly interface makes it easy to navigate and our intuitive features will have them wondering how they ever managed without it. Join the countless call centers that have already made the switch to AgentTime and experience the benefits of streamlined workforce management. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $380.0.
SW Score & Breakdown

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    64%

Features

Total Features
9 Features
10 Features
Common Features for All
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Analytics (Workforce) Helps you track and analyse the performance of the workforce
    Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics.
    Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements.
    Mobile App Helps your team to stay top on the business everywhere
    Process Automation Reduce manual tasks through automated systems and workflows
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness
    Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes.
    Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime
    Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
  • + 5 More - Show Less
    • Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
      Analytics (Workforce) Helps you track and analyse the performance of the workforce
      Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics.
      Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements.
      Mobile App Helps your team to stay top on the business everywhere
      Process Automation Reduce manual tasks through automated systems and workflows
      Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
      Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness
      Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes.
      Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime
      Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
  • + 5 More - Show Less
  • Unique Features
      Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics
      Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.
      Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics
      Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Online
    • Online

    Reviews & Ratings

    User Rating
    Not Available
    5/5 5 user ratings
    Rating Distribution
    Not Available
    • Excellent

      100%
    • Very Good

      0%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Not Available
    • Starts at $380.0.
    Pricing Plans
    Monthly Plans Annual Plans

    DAINA User License Others

    DAINA Field License Others

    Bespoke Systems Custom

    AgentTime Scheduler $380.00 $380.00 One-Time Payment

     
    View Detailed Pricing
    View Detailed Pricing

    Vendor information

    Company Details Located in: East Sussex, United Kingdom Founded in: 2011 Located in: +1 208-597-2637
    Contact Details

    Not available

    https://www.daina.co.uk/

    Not available

    http://www.portagecommunications.com/

    Social Media Handles

    Not available

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