Customer Thermometer vs Formbricks Comparison

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Customer Thermometer

Survey/ User Feedback Software

4.4 29 user ratings

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Formbricks

Survey/ User Feedback Software

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Overview

Description

Customer Thermometer is an interactive customer satisfaction survey app trusted by 10,000+ teams situated in different parts of the globe. Exclusive email-based survey management tools available within helps with an 80% increase in response rate and a significant reduction in customer-specific churn rate at the same time. Companies like Hindustan Uniliver, Total, Adobe, BBC worldwide, Loreal and NHS use Customer Thermometer to get their business management tasks streamlined across multiple platforms on the go. A 2-minute survey module is made available by the application, which can be used to streamline different survey types like net promoter score surveys, connectwise satisfaction surveys, Salesforce satisfaction surveys, Outlook signature surveys, Zendesk satisfaction surveys, Slack integration surveys, Gmail signature surveys, guest satisfaction surveys, table surveys and more. Further, data stored within the Customer Thermometer application is absolutely secure, protected under GDPR requirements. Thus eliminating out unnecessary security leaks and data thefts. Read more

Formbricks is transforming the experience management landscape with its privacy-first XM Suite, built on the largest open-source survey platform in the world. This innovative tool allows businesses to effortlessly gather feedback across websites, apps, and other digital touchpoints, providing deep insights into customer needs. Positioned as the open-source alternative to Qualtrics, Formbricks offers unparalleled flexibility and customization. Organizations can target specific website visitors, embed branded surveys in emails, and research user cohorts within their apps—all while ensuring GDPR compliance. The platform's open-source nature means businesses can easily integrate it into their existing tech stacks and tailor it to their unique requirements. By focusing on user engagement from the start, Formbricks enables companies to capture valuable insights, ask power users for detailed feedback, and understand how integral their services are to their customers. This makes Formbricks not just a tool, but a strategic partner in driving growth and enhancing user experience. Read more

Pricing Options

Free Trial Not Available
Starts at $29.00. Offers Custom plan.

Free Trial Not Available
Offers Free-forever and Custom plan.

SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%
Reviews

76%
Momentum

68%
Popularity

82%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

60%
Momentum

63%
Popularity

70%

Features

Total Features	9 Features	7 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 6 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 4 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.4/5 29 user ratings	Not Available
Rating Distribution	Excellent 72.4% Very Good 6.9% Average 13.8% Poor 0% Terrible 6.9%	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Starts at $29.00. Offers Custom plan.	Free Trial Not Available Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Runner $29.00 $29.00 per month Jumper $49.00 $49.00 per month Flyer $99.00 $99.00 per month Mach 1 $159.00 $159.00 per month Match 2 $259.00 $259.00 per month Match 3 $400.00 $400.00 per month Match 4 $700.00 $700.00 per month Enterprise Custom	Free (Formbricks Cloud) Free Startup (Formbricks Cloud) Others Scale (Formbricks Cloud) Others Enterprise (Formbricks Cloud) Custom Community Edition (Self-hosting) Free Enterprise Edition (Self-hosting) Others
	View Detailed Pricing	View Detailed Pricing

Alternatives

	SurveyMonkey 4.3 7,696 ratings Customer Thermometer Vs SurveyMonkey Surveyed Snap Surveys 4.2 155 ratings Customer Thermometer Vs Snap Surveys Couchsurvey Customer Thermometer Vs Couchsurvey QuestionPro 4.6 1,146 ratings Customer Thermometer Vs QuestionPro	Surveyed SurveyMonkey 4.3 7,696 ratings Formbricks Vs SurveyMonkey UserFeedback UserFace Formbricks Vs UserFace SmartSurvey 4.6 202 ratings Formbricks Vs SmartSurvey
	View All Customer Thermometer Alternatives	View All Formbricks Alternatives