Customer.guru vs SatisMeter Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Customer.guru

NPS Software

4.6 19 user ratings

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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SatisMeter

NPS Software

4.8 42 user ratings

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Overview

Description

Customer.guru is an intuitive Net Promoter Score tracker for E-shops and SAAS businesses. 10000+ brands use this platform to track segmented customer satisfaction. With Customer.guru a company can receive 100x more responses than the conventional surveys. According to statistics, only 3% to 5% of customers generally respond to a conventional survey. Unlike that, Customer.guru provides smart follow-ups and a super simple survey layout that can be used to optimise surveys and generate 40% to 60% response rates. With the automatically generated reports of this platform, based on the products ordered, the date of purchase, the number of orders placed, their geographical location and more, e-shops can monitor the satisfaction levels of individual customers. Also, Customer.guru helps businesses to increase conversion rates of their landing pages by embedding positive reviews. This platform’s advanced machine learning algorithms are capable of analysing the textual part of the responses that a shop gets. Thus allowing business owners to spot trends and identify potential issues on the go. Further, Customer.guru also helps individual businesses with the delivery rates, open rates, unsubscribe rates, click-through rates and bounce rates in real-time. Read more

SatisMeter is a revolutionary, multi-channel platform that improves customer retention by collecting in-app feedback using the Net Promoter System. You would use it by asking it continously from every customer you have, with a first-time survey being timed at a moment where the customer already had a chance to fully experience the value of your product. You can use it after sales & support interactions, as a webinar & event feedback or after the user had an experience with a specific feature of your product. Read more

Pricing Options

Free Trial Available
Starts at $50.00. Offers Custom plan.

Free Trial Available
Starts at $49.00. Offers Custom plan.

SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

75%
Momentum

62%
Popularity

76%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

83%
Momentum

69%
Popularity

83%

Features

Total Features	16 Features	21 Features
Common Features for All	Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Customer NPS Helps to track customer loyalty towards a specific brand or service Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email Employee NPS Helps to measure employee engagement and loyalty towards a business Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multi-language Support Available in multiple languages to support global customers Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor Text Analytics Improves customer engagement by analyzing the available text data Third-party Integration Offers synchronization with third-party applications Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors. Web Widget Survey Survey widgets that can be attached to your web page + 13 More - Show Less	Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Customer NPS Helps to track customer loyalty towards a specific brand or service Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email Employee NPS Helps to measure employee engagement and loyalty towards a business Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multi-language Support Available in multiple languages to support global customers Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor Text Analytics Improves customer engagement by analyzing the available text data Third-party Integration Offers synchronization with third-party applications Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors. Web Widget Survey Survey widgets that can be attached to your web page + 18 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 19 user ratings	4.8/5 42 user ratings
Rating Distribution	Excellent 73.7% Very Good 21.1% Average 0% Poor 0% Terrible 5.3%	Excellent 88.1% Very Good 9.5% Average 0% Poor 0% Terrible 2.4%
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Pricing

Pricing Options	Free Trial Available Starts at $50.00. Offers Custom plan.	Free Trial Available Starts at $49.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Hobbyist $50.00 $50.00 per month Small Business $150.00 $150.00 per month Advanced $250.00 $250.00 per month Enterprise Custom	STARTUP $49.00 $49.00 per month GROWTH $99.00 $99.00 per month BUSINESS $299.00 $299.00 per month ENTERPRISE Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All Customer.guru Alternatives	View All SatisMeter Alternatives