BirdEye |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | Trackerly.ai empowers businesses to stay ahead in the world of AI-driven branding with effortless reputation management. This innovative platform tracks how AI models, like OpenAI and Google Gemini, respond to their prompts, helping them determine the share of voice in LLMs and optimize visibility. With customizable prompts, users can craft messages tailored to specific needs and track brand mentions over time, entirely on autopilot. Save countless hours by uploading hundreds of prompts at once Trackerly handles daily updates, ensuring fresh insights without manual intervention. The tool’s advanced features allow them to group prompts however they like for better organization and management. Users can also filter dates, compare AI provider responses, and conduct in-depth audits for actionable insights. From sentiment tracking to a detailed analysis of competitor performance, Trackerly offers flexible and dynamic reporting to meet its goals. Perfect for businesses seeking to understand and enhance their brand presence across AI interactions, Trackerly offers a seamless way to monitor, analyze, and adapt. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
Not Available
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| Total Features |
6 Features
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5 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| Organization Types Supported |
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| Platforms Supported |
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| Modes of Support |
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| API Support |
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| User Rating |
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| Rating Distribution |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
Starter $57.00 $57.00 per month Growth $97.00 $97.00 per month Pro $247.00 $247.00 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
+ 5 More
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| Videos |
+ 2 More
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| Company Details | Located in: Berlin, Germany |
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| Contact Details |
+44 20 3514 4590 |
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| Social Media Handles |
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