BirdEye |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | StackTome is a powerful reputation management software that simplifies the process of gathering positive customer reviews across multiple platforms. With its seamless integration, users can easily import review and order data from their e-commerce and review platforms in just a few clicks. The software allows businesses to segment their audience based on purchase behavior, enabling targeted and personalized review invitation campaigns. By setting up branded email campaigns with automated follow-ups, users can reach customers at the perfect moment to encourage positive feedback. Beyond gathering reviews, StackTome offers advanced tools to track and compare performance metrics like conversion rates, average order values, and customer lifetime value. With a centralized dashboard, users can send campaigns, track performance, and get notified as soon as a review is received. Customer feedback is handled efficiently with options to respond via Zendesk or email and follow up with tailored email sequences. StackTome ensures its reputation stays strong, all while saving time and improving customer satisfaction. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
Not Available
|
| Total Features |
6 Features
|
5 Features
|
| Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
|
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
|
| Rating Distribution |
|
|
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Essential Others Standard Others Professional Others Enterprise Custom |
Free Free Basic $97.00 $97.00 per month Standard $197.00 $197.00 per month Enterprise Custom |
|
View Detailed Pricing
|
View Detailed Pricing
|
| Videos |
+ 2 More
|
Not Available |
| Company Details | Located in: Berlin, Germany |
Not available |
| Contact Details |
+44 20 3514 4590 |
Not available |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
